Title: Infrastructure Program Manager
Location: Avon Lake, Ohio (Onsite)
Duration: Long Term Contract
Primary Skill:
preferred profiles with certifications especially (ITIL 4 Foundation, PMP, Azure Cloud -104), Experience managing MSPs/Vendors (such as LTM), Experience managing Exchange Online, Cure, Identity, End User Computing, and Server Platforms.
Role Purpose: Leads Digital Infrastructure organization and is responsible for the strategy, operation, support, and lifecycle management of core infrastructure platforms globally
Key Responsibilities:
- Lead global infrastructure operations, engineering, and support teams.
- Own enterprise infrastructure platforms including Microsoft Azure and Microsoft Exchange Online
- Oversee server, cloud, endpoint management, identity, messaging, and infrastructure services.
- Manage infrastructure projects, upgrades, capacity planning, and technology roadmaps.
- Coordinate infrastructure support provided by LTM and other service providers.
- Ensure operational stability, security, resilience, and compliance of infrastructure services.
Provide technical leadership, escalation management, and vendor coordination for critical infrastructure issues.