IT Support Specialist

Agency
Administrative Office of the Courts

Division
Technology Services Division

Job Classification Title
IT Support Specialist (NS)

Position Number
60004986

Grade
JB23

About Us

DO YOUR CAREER JUSTICE! Each and every day, North Carolina's courts help provide safety for our communities, prosperity for our economy, and protection for the rights, liberties, and freedoms that sit at the foundation of our state and federal constitutions. Consider an exciting and rewarding career with us and join the more than 7,000 elected officials and employees who make up our workforce and help us ensure that justice is administrated without favor, denial, or delay.

Description of Work
SALARY RANGE: $70,282.00 - $116,101.00

The North Carolina Administrative Office of the Courts (NCAOC) seeks an experienced, highly motivated individual to serve as an Applied Technology Services (ATS) IT Support Specialist to provide support for production information technology for judicial personnel in the western counties of North Carolina (see counties below). The IT Support Specialist provides hardware/software configuration and support of all information technology components (switches, servers, desktop computers, laptops, and local/network printers), as well as other technology devices throughout the Judicial Branch.

ATS provides 24x7x365 support via a combination of an on-site presence, remote support, and an on-call rotation. ATS provides customer-focused services as both Desktop OS Tier3 support and field staff support for other sections including networking, servers, and other systems in their assigned regional areas.

Knowledge Skills and Abilities/Management Preferences

Primary responsibilities include but are not limited to the following:

• Provide customer support across Western North Carolina counties in accordance with Service Level Agreements set forth by the NCAOC's IT department.
• Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff.
• Understand computer systems to ensure that all components will integrate properly.
• Remain abreast of rapidly changing hardware and software technology.
• Provide support to local area networks by installing, maintaining, and troubleshooting hardware and software that includes file servers, routers, switches, access points, and other telecommunications equipment.
• Interface with Judicial Branch staff and local government officials.
• Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.
• Facilitate moves and relocations of judicial facilities, including courthouses and other office locations.
• Provide training for judicial staff on an as-needed basis.
• Test and recommend hardware and software configurations on an as-needed basis.
• Participate in large technology deployment projects that may include statewide software updates, server upgrades, and eCourts initiatives.

Work is generally performed in an office environment. Occasional lifting of heavy objects is required. Applicant should be able to lift 75 pounds. As part of the process of configuring personal computers, exposure to hazardous electrical computer components may occur requiring extreme caution to be taken. Up to 20% overnight travel to locations across the state is required using state-provided vehicles. A current and valid driver's license is required to fulfill many of the responsibilities of the position.

Applicant must live within the support area or be willing to relocate to be considered.

This position reports to the appropriate regional IT Support Supervisor. Normal work hours are 8:00 AM - 5:00 PM, Monday - Friday. Some evening, weekend, and holiday hours are required for projects and priority service desk calls.

The position provides support for production information technology for judicial personnel in the following counties: Buncombe.

Knowledge, Skills and Abilities / Competencies

Knowledge of: the design and implementation of Ethernet topology networks; Windows 10/11; MS Office Online and Local Installs; SCCM; BitLocker; Cisco AMP; Windows Server Current Versions; PowerShell; computer systems to ensure that all components will integrate properly; software packages such as TN3270, SharePoint Designer, and Adobe Professional; Cisco servers, routers, voice gateways, and switches; and integration of all components.

Skills in: installing personal computers and peripherals (e.g., printers, scanners, cameras, label printers, signature pads, card readers, fax machines, and audio-video equipment); using individual components; listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions; rigorous problem solving; and providing excellent customer service.

Ability to: analyze needs, select strategies, and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; work independently; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions.

Supplemental and Contact Information:

INSTRUCTIONS:

Applicants must complete an on-line application by clicking the above APPLY link. Mailed or faxed applications will not be accepted.

Before applying, please read the Online Employment Application Guide for instructions on creating your profile and applying for specific postings.

It is important your application includes all of your relevant education and work experience and that you answer all questions associated with the application to receive proper credit. Rsums are not accepted in lieu of fully completed applications.

*NOTE* Many job postings require certain documents be attached to an application. Verify your application is complete and uploaded documents are attached to your application before submitting it. Applications may not be altered after they have been submitted.

All NC Judicial Branch agencies are Equal Opportunity Employers.

The North Carolina Judicial Branch participates in E-Verify, an internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from the US Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

Travis Davis

NC Administrative Office of the Courts
Human Resources Division

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Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, Math, Engineering, or other related technical degrees from an appropriately accredited institution, and one (1) year of progressive experience in the field of information technology; or an equivalent combination of education and experience.

Management prefers candidates with at least four (4) years of experience in an appropriate field of information technology.

Professional certification (i.e. MCP, MCSE, CompTIA A+, Network+, Security+, CCNA) recommended however, no certifications are required for this level.

Attach cover letter and rsum.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:
Travis Edward Davis

Email: