Sr Desktop Engineer (Voice/VOIP Exp)
Avacend, Inc.
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Job Details
Skills
- Break/Fix
- Disaster Recovery
- Management
- VoIP
- Computer Hardware
- Windows 11
- Voice-related issues
Summary
Job Description:
On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users.
Services delivered at:
- 600 Washington Blvd., Stamford, CT (Primary Site)
- 35 Nutmeg Drive, Trumbull, CT (Disaster Recovery Site)
Walk-up, phone, and email support with no appointment needed.
Full incident resolution related to Local Services.
Replacement/swap of faulty equipment and peripherals using NatWest-owned stock.
General IT guidance and support for user devices.
Management of local consigned hardware stock for break-fix and service requests.
Logging of Incidents or Service Requests on behalf of users when required.
Completion of Service Requests that can be resolved directly on-site.
Implementing small service improvements based on recurring user feedback.
Providing both ticket-based and in-person (“shoulder-tap”) support for Desktop and Voice-related issues.
Reason for Request:
· This urgent Desktop Support Users role for Stamford, CT, US.
Top 3 skills:
Support for Desktop Win 11 and Voice-related issues| General IT guidance Additional
- Dice Id: PZP91081408zzzz
- Position Id: 8904037
- Posted 3 hours ago
Company Info
About Avacend, Inc.
Our mission is customer centric, we are successful when our customers are successful.
Our Vision is to connect great companies with good employees and create opportunities for all by providing the best quality of human resource services. We measure our success by the satisfaction of our customers by empowering them to focus on what they do best.
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