Director (Project Engineering End User Services)
Altamonte Springs, FL, US • Posted 4 hours ago • Updated 4 hours ago
CDW Amplified Services
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Job Details
Skills
- Project Engineering
- Innovation
- Technology Assessment
- Production Support
- Accountability
- Resource Planning
- Capacity Management
- Project Implementation
- Vendor Relationships
- Negotiations
- Performance Management
- Continuous Improvement
- Laptop
- Mobile Devices
- Microsoft Office
- Audiovisual
- Virtual Desktop
- IT Infrastructure
- End-user Computing
- Resource Management
- Project Management
- Management
- ITIL
- Lifecycle Management
- Collaboration
- Migration
- VDI
- Leadership
- Business Strategy
- DICE
Summary
Onsite - Orlando, FL
Full time /40 hours per week / W2
CDW is seeking a seasoned Director of End User Services to lead the engineering (plan and build) function for enterprise end-user technologies. This role is responsible for translating strategy into scalable, secure, and reliable end-user solutions that support a modern, hybrid workforce.
You will lead a highly skilled engineering team and partner closely with two peer organizations:
- Accelerate Team - Architects focused on business engagement, innovation, and technology evaluation
- Operations Team - Responsible for day-to-day production support, monitoring, and troubleshooting
Key Responsibilities
- Lead the engineering lifecycle (planning, design, build, and deployment) for end-user technology services
- Provide strategic and people leadership to a team of senior engineers, ensuring high performance, accountability, and technical excellence
- Partner with architecture, operations, security, and business stakeholders to deliver scalable, enterprise-ready solutions
- Own resource planning, capacity management, and project execution across multiple concurrent initiatives
- Ensure engineering activities align with ITIL processes, operational readiness, and service transition standards
- Oversee vendor relationships, including managed service providers, contract negotiations, and performance management
- Drive continuous improvement, standardization, and modernization of end-user platforms across the enterprise
Technology Scope
This role provides engineering leadership across a broad end-user services portfolio, including:
- Endpoint Devices - Workstations, laptops, and mobile devices
- Collaboration Platforms - Microsoft 365, Teams, and enterprise email
- Audio/Video Solutions - Conference rooms, telehealth platforms, and hybrid-work environments
- Virtual Desktop Infrastructure (VDI)
- Print Services
Required Qualifications
- 8-10+ years of experience in IT infrastructure, end-user computing, or collaboration services within a large enterprise
- 5+ years in a Director-level or senior leadership role, managing engineering or infrastructure teams
- Proven experience leading plan-and-build engineering functions for end-user technology services
- Strong background in resource management, project management, and cross-functional delivery
- Demonstrated experience managing vendors and managed service providers, including contracts and performance
- Working knowledge of ITIL processes and service lifecycle management
Preferred Qualifications
- Experience leading complex, multi-site enterprise initiatives, such as:
- Large-scale device refresh programs
- Collaboration platform migrations
- VDI expansions or modern workplace transformations
Why This Role
This is a high-impact leadership opportunity to shape the future of end-user technology at scale-leading experienced engineers, influencing enterprise strategy, and enabling a secure, modern digital workplace.
#dice
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- Dice Id: infogrup
- Position Id: 21976
- Posted 4 hours ago
Company Info
At CDW Amplified Services, we use our deep technical insights, local market knowledge, and rock-solid relationships and reputation to create exceptional business outcomes for people and companies every day. We are locally based, with global partnerships to deliver the industry's top technical solutions and talent to every one of our clients. Our clients, contractors, partners, and employees choose CDW Amplified Services because we tackle the tough problems, and we care about people while we do it. Our clients range from large global businesses to medium-sized firms that use technology as a competitive advantage and are seeking the best people and processes to execute their vision. The reason we win is that our people are relentlessly committed to our client's vision and business success. The reason that our people are so relentless is that we are equally fanatical about their talent, their success, and their well-being.
If you would like to learn more, join our team or explore how CDW Amplified Services can benefit your business, please reach out today!!
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