IT Specialist

Description

We are looking for an IT Specialist to join our team in Ann Arbor, Michigan. This is a Contract to permanent opportunity within a non-profit organization dedicated to making a positive impact in the community. The ideal candidate will have a strong foundation in IT support and a desire to grow their expertise in systems administration, cybersecurity, and data operations. This role offers the chance to collaborate with internal teams and external providers while contributing to meaningful projects.

Responsibilities:
Provide technical support for hardware, software, and connectivity issues, ensuring smooth operations for both onsite and remote users.
Assist users with technical challenges related to online portals, fostering a seamless user experience.
Document system updates and effectively communicate changes to staff.
Manage onboarding and offboarding processes, including account setup, permissions, and hardware configuration.
Support Microsoft 365 and Azure AD administration tasks in collaboration with external IT vendors.
Maintain data integrity and ensure adherence to established protocols for system and file structures.
Implement system enhancements and update internal documentation to reflect changes.
Participate in cybersecurity efforts, including audits and vendor recommendations, to ensure a secure IT environment.
Coordinate with external IT service providers on upgrades, maintenance, and technology needs assessments.
Assist in technology procurement and inventory management to support organizational operations.

Requirements

Bachelor's degree in information technology, computer science, or a related field.
Minimum of 2 years of experience in IT support roles.
Proficiency in troubleshooting and familiarity with Microsoft 365 tools.
Strong communication skills with the ability to assist users with varying technical expertise.
Excellent organizational skills and attention to detail, particularly in documentation.
Experience working with external IT service providers.
Preferred knowledge of Microsoft 365 administration and Azure AD or cloud identity tools.
Basic understanding of cybersecurity practices; relevant training or experience is a plus.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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