Exemplary project management distinguishes Sagarsoft as a leading solutions provider. Customized execution methodologies blended with highly advanced engagement models help Sagarsoft spearhead Digital Transformation for its clients through globally interlinked software delivery modules. A thorough understanding of the client’s business processes coupled with a vast international experience comprising innumerable project cycles help achieve the desired results.
ServiceNow Business Systems Analyst ITOM / HAM / SAM
Contract W2
Contract Independent
Contract Corp To Corp
Remote
$50 - $70/hr
Sagarsoft
Fitment
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Job Details
Skills
- Business Systems
- Asset Management
- Software Asset Management
- IT Operations
- ITIL
- Health Care
- Computer Hardware
- Cloud Computing
- Business Analysis
- Documentation
- Event Management
- Microsoft SCCM
- Software Licensing
- Systems Design
- ServiceNow
- Management
- Configuration Management Database
- Agile
- Data Quality
- Data Modeling
- IT Infrastructure
- Inventory
- Process Optimization
- Regulatory Compliance
- Problem Solving
- Software Design
Summary
Role: ServiceNow Business Systems Analyst ITOM / HAM / SAM
Location: Houston, TX (Remote)
Position Overview
Seeking a highly skilled ServiceNow Business Systems Analyst with deep expertise
in IT Operations Management (ITOM), Hardware Asset Management (HAM), and
Software Asset Management (SAM) to support and enhance its enterprise
ServiceNow platform.
This role will bridge the gap between business needs and technical solutions, driving
requirements, system design alignment, and process optimization across infrastructure
and asset management functions. The ideal candidate combines strong business
analysis capabilities with hands-on ServiceNow platform knowledge.
Key Responsibilities
- Gather, Analyze, and translate business requirements into functional and technical specifications
- Serve as the primary liaison between stakeholders, developers, architects, and IT operations teams
- Support implementation and optimization of:
- ITOM (Discovery, Service Mapping, Event Management)
- HAM (asset lifecycle, inventory, procurement, disposal)
- SAM (software licensing, compliance, optimization)
- Drive CMDB strategy, including data modeling, governance, and data quality initiatives
- Create and manage user stories, workflows, and acceptance criteria
- Lead requirements workshops, stakeholder meetings, and solution design discussions
- Analyze current-state processes and recommend scalable, future-state improvements
- Support testing efforts, including UAT planning, test case creation, and validation
- Ensure solutions align with ServiceNow best practices and platform capabilities
- Develop and maintain documentation (BRDs, process flows, SOPs)
- Partner with reporting teams to define dashboards and KPIs for IT operations and asset management
Required Qualifications
- 5+ years of experience as a Business Systems Analyst in IT or ServiceNow environments
- Hands-on experience with ServiceNow platform, specifically:
- ITOM (Discovery, CMDB, Service Mapping)
- HAM and/or SAM
- Strong understanding of:
- IT infrastructure and operations
- Asset lifecycle management
- Software licensing and compliance
- Experience translating requirements into technical solutions and system configurations
- Proficiency in Agile methodologies (user stories, sprint ceremonies)
- Strong analytical, problem-solving, and communication skills
Preferred Qualifications
- ServiceNow certifications:
- Certified System Administrator (CSA)
- CIS ITOM, HAM, or SAM
- Experience in healthcare environments
- Familiarity with ITIL framework
- Experience with integrations (SCCM, cloud platforms, procurement systems, etc.)
- Experience with reporting and analytics tools
Ideal Candidate Profile
- Strong hybrid of functional analyst + technical platform knowledge
- Detail-oriented with a focus on data quality and process improvement
- Confident communicator who can influence both business and technical stakeholders
- Proactive and solutions-driven
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 90614965
- Position Id: 8955115
- Posted 1 hour ago
Company Info
About Sagarsoft
Each project of Sagarsoft is unique in its goals, delivery approach, technology impact, and business benefits. The innovative spirit of Team Sagarsoft has inspired the company to explore a broad range of domains and create a host of competencies. Employing best practices that ensure absolute customer delight, the company’s diverse portfolio keeps on increasing as more and more clients repose their trust on this unparalleled expertise. Internal process transformation just sails through with Sagarsoft!
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