ServiceNow Consultant
Location : Arlington Virginia
1 year +
Candidate Must be around DC/Virginia/Maryland area as they would need to travel to office once or twice Every other week, But Mostly-REMOTE
Duration : 1 year with possible extension
Required Skills: -
ServiceNow CSM/ITSM/HRSD configuration & extension (case lifecycle, SLAs, queues/routing/escalations; catalog items/record producers; approval flows) - Custom app + workflow development on ServiceNow (Flow Designer/Workflow, UI components, automated processes; JavaScript, Glide APIs; UI Policies/Client Scripts; Business Rules/Script Includes) - Case management process design (intake triage assignment resolution/closure; knowledge/self-service and deflection patterns) - Data, CMDB & service data management (imports/transform maps; maintain CMDB and related vendor/product/SKU/contract/certificate datasets; data quality/governance) - Security & regulated-environment delivery (ACLs/roles, auditability, least privilege; DoD/Army compliance awareness; domain separation if applicable) - UX validation & analytics (wireframes/prototypes; persona-based dashboards for compliance/spend optimization metrics)
Testing, release & operations (ATF basics, update sets/app packaging, promotion discipline; UAT planning/execution/reporting; go-live cutover + post-launch hypercare/knowledge transfer) - Agile & stakeholder delivery (requirements, solution design, documentation/training materials, demos; sprint planning and cross-team coordination) Preferred Skills: Integrations engineering (REST/SOAP, IntegrationHub/spokes, MID Server; integrate with Google Cloud/AI services and other Army/3rd-party systems)
Education: 3+ years relevant module experience; ServiceNow CSA required; additional module certs preferred; Bachelor s Degree Travel: No Travel outside of in-person meetings local to Arlington, VA
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