Principal UX Strategist (AI Ecosystems).

About US: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ;/p>

Job Title: Principal UX Strategist (AI Ecosystems).
Location: Louisville, KY New York, NY (Remote/Hybrid)
Duration: FULLTIME

Role Overview:
We are looking for a Principal UX Strategist to architect our next generation AI driven customer ecosystem In this role you will move beyond traditional interface design to create a seamless living experience where Agentic AI and human intelligence work in harmony.
Your primary focus will be the transformation of our Contact Center Application into a proactive engagement hub while ensuring this intelligence is integrated holistically across the entire customer journey. You will bridge the gap between high level business goals like Customer Lifetime Value and the technical realities of Data Science and AI.

Key Responsibilities:
AI Service Orchestration Design Service Blueprints that map the handoffs between autonomous AI agents and human representatives ensuring zero loss of context
Agentic Workflow Design Define how AI acts on behalf of users eg proactive problem resolution automated workflows while maintaining transparency and trust
Unified Journey Mapping Architect a connective tissue across all touchpoints ensuring the AI remembers user intent as they move from the product to the contact center,
Empathetic Interface Strategy Design dashboards that provide real time sentiment analysis and suggested actions without causing cognitive overload for human agents.
Cross Functional Leadership Facilitate alignment workshops between Engineering Data Science and Marketing to ensure a consistent AI brand voice and logic.
Ethical AI Governance Establish UX patterns for managing AI hallucinations data privacy and clear escalation paths to human support.

Required Skills Qualifications:
Experience: 8 - 12 years in UX Strategy Service Design or Product Design with at least 2 years specifically focused on AIML or Conversational UI.
Systems Thinking Proven ability to design complex multiplatform ecosystems rather than isolated features
Technical Fluency A deep understanding of LLM capabilities predictive modeling and how model performance latency accuracy impacts user behaviour
Business Acumen Ability to link design decisions to executive KPIs such as Customer Lifetime Value CLV CSAT and operational efficiency.
Tooling Mastery of Figma for prototyping and Miro for ecosystem mapping and service blueprinting

You are a strong fit if
You solve for the entire customer lifecycle
You can translate complex AI logic into intuitive human-centred interactions
You are a collaborative facilitator who can drive consensus across disparate departments
You are focused on shipping reliable ethical and high impact AI products

Travel Requirement: 25 50 percent you will frequently travel to client location to conduct onsite research lead stakeholder alignment workshops and oversee the deployment of AI systems in real world environments.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( LTIM ):

Benefits and Perks:
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:
In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree s applicable processes.