job summary:
We are seeking a Clinical Applications Analyst to join our team supporting a proprietary Electronic Health Record (EHR) system for our Home Care division. In this role, you will provide Level 2 application support, execute release testing, and help maintain key system interfaces to ensure seamless clinical operations.
location: Glenview Manor, Kentucky
job type: Contract
salary: $38.06 - 43.06 per hour
work hours: 8am to 11am
education: Bachelors
responsibilities:
KEY RESPONSIBILITIES
- Deliver Level 2 troubleshooting and issue resolution for our proprietary Home Care EHR application using ServiceNow.
- Perform system testing in Azure DevOps for monthly software updates and feature releases.
- Document complex system procedures, technical specifications, and end-user workflows.
- Educate and train internal users on application capabilities and functionality.
qualifications:
REQUIRED QUALIFICATIONS
Demonstrated experience supporting clinical applications or EHR/EMR systems (not general IT help desk).
Hands-on experience with Azure DevOps for test execution and tracking.
Professional experience managing Level 2 support tickets within ServiceNow.
Ability to participate in a periodic 24x7 on-call rotation as required.
PREFERRED QUALIFICATIONS
Knowledge of Home Care or Home Health clinical workflows.
Familiarity with healthcare data interfaces and system integrations.
Background in writing user documentation and training materials.
skills:
application data,application testing,Electronic Health Record (EHR) system,Integration Knowledge,healthcare software,Azure DevOps,regression testing,ServiceNow,user documentation,executing test plans,analytical,detail-oriented,strong communication skills,24x7,User Training,Process Mapping,clinical systems,Clinical Applications,technical specifications,system specifications,healthcare,help desk,IT help desk,Home Care,clinical documentation,mentor,Mentorship,analysis methodologies,standard operating procedures,Level 2 support,application support,Technical Writing,workflows
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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