Network Operations Centre (NOC) Engineer (W2)

Hi,

The following requirement is open with our client.

Title                                      : Network Operations Centre (NOC) Engineer – Incident Management (W2)

Location                               : San Francisco, CA

Duration                              : 12+ Months 

Relevant Experience (in Yrs.): 6+

Rate :                                       $45-$48/hr on W2

Job Description:

·         Monitor network infrastructure using tools such as SolarWinds, Zabbix, and Nagios.

·         Handle L1 incidents related to:

o    LAN/WAN connectivity

o    Routers, switches, firewall alerts

o    VPN connectivity issues

·         Perform initial troubleshooting using SOPs and predefined runbooks.

·         Log and manage tickets using ITSM tools (e.g., ServiceNow, Remedy).

·         Escalate incidents to L1.5 / L2 teams per SLA guidelines.

·         Conduct basic network health checks (CPU, memory, interface status).

·         Coordinate with ISPs and vendors for link-related issues.

·         Maintain detailed shift logs and documentation.

·         Adhere to incident, change, and problem management processes.

·         Support rotational shifts in a 24x7 operational setup.

🔹 Required Skills

·         Strong understanding of Incident Management frameworks (ITIL preferred)

·         Experience in Major Incident Coordination

·         Basic networking knowledge (TCP/IP, LAN/WAN, VPN, routing & switching)

·         Familiarity with NMS tools (SolarWinds, Nagios, Zabbix)

·         Experience with ITSM platforms (ServiceNow, Remedy)

·         Excellent communication and stakeholder management skills

·         Ability to work under pressure in critical outage situations

Must-Have Skills:

• ·         Major Incident Management (P1/P2 handling)
• ·         L1 Network Troubleshooting
• ·         Network Monitoring Tools (SolarWinds / Nagios / Zabbix)
• ·         ITSM Tool Experience
• ·         Basic Networking Fundamentals (TCP/IP, DNS, DHCP, routing & switching)

Grace

Technical Recruiter |ASCII Group LLC. 

Email:  |Direct:

38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335