Sr. Business Analyst with HRSD/HR service management

Job Title: Business Analyst with HRSD/HR service management

Location: New Jersey (Remote) Contract: W2/1099

Key Responsibilities:

• Serve as a bridge between business stakeholders and the ServiceNow development team, gathering, analyzing, and documenting business requirements for HRSD processes.
• Collaborate with Product Owners and Scrum teams to refine, prioritize, and manage the product backlog.
• Define user stories, acceptance criteria, and test cases that align with business objectives and ensure seamless implementation.
• Use AI-driven tools to assist in requirements analysis, data interpretation, and to generate insights that inform development.
• Participate in Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and demos.
• Conduct process analysis and recommend improvements to optimize HR service workflows within the ServiceNow platform.
• Assist in the creation of documentation, training materials, and user guides, leveraging AI tools for efficiency.
• Facilitate communication and collaboration across cross-functional teams to ensure project milestones are met.
• Support the testing and validation of solutions, ensuring they meet business needs and specifications.
• Stay informed about AI advancements and explore how emerging AI tools can enhance project delivery, process automation, and stakeholder engagement.
• Keep abreast of ServiceNow HRSD features, best practices, and industry trends to recommend enhancements.

Required Skills & Qualifications:

• Proven experience as a Business Analyst, preferably within ServiceNow HRSD or similar HR service management platforms.
• Strong understanding of HR processes and service delivery models.
• Hands-on experience working in Agile/Scrum development environments.
• Demonstrated ability to utilize AI tools for requirements gathering, analysis, or process improvement (e.g., natural language processing, AI-based documentation, or data analysis tools).
• Excellent stakeholder management and communication skills.
• Ability to analyze complex business problems and translate into clear, actionable user stories.
• Familiarity with Agile tools (e.g., Jira, Rally) and ServiceNow platform.
• Knowledge of ITSM/ITIL frameworks is a plus.