ServiceNow Admin
Contract W2
36 Months
No Travel Required
Remote
$70 - $80/hr
SECURE RPO LLC
Fitment
Dice Job Match Score™
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Job Details
Skills
- ITIL
- HTML
- JSON
- ITSM
- ServiceNow
- ServiceNow Certified System Administrator (CSA)
Summary
Job Title: 2137 - ServiceNow System Administrator
Project Duration: 36+ months
Location: Lexington, MA Remote
Location: Lexington, MA Remote
Job Overview
Clearance Requirement: Interim clearance is sufficient to start.
Clearance Requirement: Interim clearance is sufficient to start.
Position Overview
The Client is seeking a ServiceNow System Administrator to support the administration, maintenance, and continuous improvement of the ServiceNow platform.
This position will work with the ServiceNow platform team, IT teams, process owners, and business stakeholders to provide reliable and secure platform services. The ideal candidate has a strong technical foundation, enjoys troubleshooting, and is interested in developing a career within the ServiceNow ecosystem.
Key Responsibilities
- Provide day-to-day administration and operational support for the ServiceNow platform.
- Troubleshoot and resolve ServiceNow incidents, requests, access issues, and configuration problems.
- Maintain users, groups, roles, forms, lists, notifications, reports, dashboards, and other platform configurations.
- Support ServiceNow ITSM capabilities, including Incident, Request, Change, Problem, Knowledge, Service Catalog, and CMDB.
- Assist with configuration of catalog items, Flow Designer workflows, business rules, client scripts, and other platform components.
- Support CMDB and platform data-quality activities.
- Participate in testing, platform upgrades, releases, and configuration deployments.
- Create and maintain technical documentation and knowledge articles.
- Follow established change-management, development, security, and platform governance standards.
- Identify opportunities to improve processes, automate repetitive activities, and enhance the user experience.
- Escalate complex technical issues to senior administrators, developers, or platform resources as appropriate.
Minimum Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Engineering, or a related discipline; equivalent education and relevant experience may be considered.
- Foundational understanding of enterprise IT concepts and troubleshooting.
- Basic familiarity with web technologies such as JavaScript, HTML, JSON, APIs, or relational data concepts.
- Strong analytical, problem-solving, documentation, and communication skills.
- Ability to learn new technologies and work effectively with technical and nontechnical stakeholders.
- Strong attention to detail and ability to follow established processes and security requirements.
- ServiceNow Certified System Administrator (CSA) certification or ability to obtain it within 6 months of hire.
Preferred Qualifications
- Familiarity with ITIL 4 and IT service management practices.
- Familiarity with ServiceNow ITSM, CMDB, Service Catalog, Flow Designer, reporting, or scripting.
- Experience with technical support, systems administration, software development, or enterprise applications.
Qualification and Assessment Criteria
Qualification | Assessment / Requirement | Must Have |
|---|---|---|
Certification | ServiceNow Certified System Administrator (CSA) certification or ability to obtain within 6 months | Yes |
Degree Level | Bachelor's Degree | Yes |
Experience | Understanding of enterprise IT concepts and troubleshooting | 3 years |
Programming | Familiarity with web technologies (JavaScript, HTML, JSON, APIs, or relational data concepts) | 3 years |
Soft Skills | Analytical and Decision-Making Skills | Yes |
Soft Skills | Detail-oriented | Yes |
Systems | Systems Administration | 3 years |
Writing/Editing | Technical Documentation | 3 years |
Nice-to-Have Qualifications
Qualification | Assessment / Requirement |
|---|---|
Experience | Enterprise applications |
Experience | IT Service Management (ITSM) |
Experience | Software Development |
Software Tools | Familiarity with ServiceNow ITSM, CMDB, Service Catalog, Flow Designer, reporting, or scripting |
Work Schedule and Travel
- This position is remote, and the candidate can work remotely from any location.
- The candidate may be asked to take up to 4 trips per calendar year to Lexington if the program or project requires it.
Interview Process
- First Round: Zoom interview with the hiring manager.
- Second Round: Zoom interview with additional team members, as needed.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91099714
- Position Id: 9118560
- Posted 1 hour ago
Company Info
About SECURE RPO LLC
Secure RPO LLC is an offshore recruitment service provider with headquartered in Noida, India and US Office in New Castle, Delaware, USA.
Secure RPO LLC is a pioneer in providing the recruitment solutions to the companies based in US & Canada, by providing them dedicated resources and manpower in a cost effective way.
We empower business reach their goals with the help of our guaranteed Return on Investment Model
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