Technical Program Manager

Job title: Technical Program Manager

Work location – Seattle, WA

Contract duration-Long term contract

Visa:- / only

We are seeking an experienced Technical Program Manager (TPM) to lead the planning, execution, and successful deployment of complex B2B products and platforms, with a strong focus on AI-enabled solutions. The ideal candidate will possess a blend of technical expertise, program management excellence, and business acumen to drive cross-functional initiatives from concept through launch and adoption.

This role requires expertise in managing large-scale product rollouts, coordinating engineering and business stakeholders, and understanding emerging AI technologies, including Generative AI, Large Language Models (LLMs), AI agents, and enterprise AI platforms.

Key Responsibilities

Program & Product Rollout Management

Lead end-to-end delivery of B2B product implementations, launches, and customer rollouts.

Develop and manage program roadmaps, timelines, dependencies, risks, and release plans.

Coordinate cross-functional teams including Product Management, Engineering, UX, Data Science, Sales, Customer Success, and Operations.

Establish rollout strategies, change management plans, and customer onboarding processes.

Drive program governance, status reporting, issue resolution, and executive communications.

Ensure successful adoption and value realization for customers.

Stakeholder & Customer Management

Serve as the primary point of coordination between internal teams and external customers.

Facilitate executive steering committee meetings and program reviews.

Manage customer expectations, rollout readiness, and escalation resolution.

Develop communication plans and executive presentations for leadership.

Delivery Excellence

Drive Agile delivery practices and release management processes.

Manage budget, capacity planning, resource allocation, and vendor coordination.

Identify risks and develop mitigation strategies.

Ensure compliance with security, privacy, regulatory, and governance requirements.

Demonstrated experience leveraging AI tools to improve personal productivity, program delivery, and decision-making.

Regular use of Generative AI platforms such as Microsoft Copilot, ChatGPT, Claude, Gemini, or equivalent AI assistants for research, content creation, analysis, and workflow automation.

Experience utilizing AI for:

Creating project plans, status reports, executive presentations, and meeting summaries.

Generating business requirements, user stories, acceptance criteria, and technical documentation.

Risk identification, dependency analysis, and decision support.

Data analysis, reporting, and synthesis of large volumes of information.

Automating routine project management and operational tasks.

Strong understanding of AI limitations, responsible AI practices, data privacy, and governance considerations.

Ability to identify opportunities for embedding AI capabilities into business processes, product offerings, and program delivery models.

Experience driving AI adoption among teams and promoting AI-powered ways of working.

Required Qualifications

Bachelor''s degree in Computer Science, Engineering, Information Systems, Business, or related field.

8+ years of experience in Technical Program Management, Product Delivery, or Enterprise Technology Programs.

Proven experience managing large-scale B2B SaaS or enterprise product rollouts.

Experience working with software engineering, product management, and customer-facing teams.

Strong understanding of cloud technologies and modern software development practices.

Demonstrated ability to lead multiple concurrent programs in a fast-paced environment.

Preferred Qualifications

Experience delivering AI-powered, GenAI, or machine learning-enabled products.

Familiarity with Microsoft Copilot, Azure AI, OpenAI, Anthropic, Google Gemini, or AWS AI services.

PMP, PgMP, Scrum Master, or SAFe certifications.

Experience with Jira, Azure DevOps, Confluence, and Product Management tools.

MBA or advanced degree preferred.

Key Competencies

Executive presence and communication skills.

Strategic thinking and business acumen.

Strong customer engagement capabilities.

Ability to bridge technical and non-technical stakeholders.

Data-driven decision-making.

Problem-solving and conflict resolution.

Outstanding organizational and leadership skills.

Success Metrics

On-time product rollout and release execution.

Customer adoption and utilization rates.

Program budget and schedule adherence.

AI feature adoption and business impact.

Customer satisfaction (CSAT/NPS).

Reduction in deployment and onboarding timelines.

Achievement of targeted business outcomes and value realization.