On-Site Support Specialist

Raleigh, NC, US • Posted 18 hours ago • Updated 18 hours ago

Contract W2

50% Travel Required

On-site

$30 - $40/hr

Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

Customer Relationship Management (CRM)
Public Sector
Salesforce.com
Technical Support
ServiceNow
Child Welfare
On-Site Support

Summary

Responsibilities:

Act as the first point of contact for end-users experiencing application issues after self-help options are exhausted.
Track, manage, and resolve user queries and system-related issues.
Provide timely responses and communicate resolutions directly to users.
Escalate complex issues to the appropriate support teams when required.
Guide users on submitting support tickets via phone or ticketing systems (e.g., ServiceNow or similar tools).
Assist with end-user training sessions and support training-related activities.
Contribute to the development of training materials, user guides, and documentation.
Provide additional support during downtime, including documentation and knowledge-sharing initiatives.

Required Skills:

Basic understanding or ability to quickly learn enterprise platforms (e.g., CRM systems like Salesforce).
Strong troubleshooting and problem-solving skills.
Excellent communication skills to interact with business users and technical teams.
Experience in end-user support, training, and user assistance.
Ability to handle user issues with patience and professionalism.
Strong documentation skills for tracking issues and resolutions.

Preferred Skills:

Experience working in public sector, social services, or case management environments.
Familiarity with workflow-driven or case management applications.

Nice to Have:

Experience with ticketing tools such as ServiceNow or similar platforms.
Prior experience in on-site or field support roles.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80122034
Position Id: 8930197
Posted 18 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Application Support Agent

Hybrid in Raleigh, North Carolina

•

2d ago

Title/Role: Application Support Agent Worksite Address: Raleigh, NC Hybrid (7-month Project) - Some local travel may be required in performance of the work Agency Interview Type: Either Webcam Interview or In Person Description Provides advanced functional support for the PATH NC Salesforce application, helping county & state child welfare staff resolve complex case-processing issues, review user actions, and get accurate guidance. No hardware or password support. Essential Duties and Responsibi

Easy Apply

Contract

$23 - $24

Application/Production Support Help Desk Analyst

Raleigh, North Carolina

•

2d ago

Job Title: Application/Production Support Help Desk Analyst Job ID: 26-01459 Location: Raleigh, NC Duration: 12 months of contract Job Summary: Seeking a Help Desk Analyst to provide application/production support for the CWS/PATH NC system. This role focuses on troubleshooting application issues, supporting external users, and ensuring high-quality customer service (non-hardware support). Key Responsibilities: Analyze and resolve escalated application issuesDiagnose root causes and coordinate

Easy Apply

Contract

$21 - $22

Application/Production Support Help Desk Analyst - HYBRID

Hybrid in Raleigh, North Carolina

•

2d ago

Job Description: Crop to Crop resumes are accepted This is an Application/Production Support position where selected candidates will support the CWS/PATH NC application by assisting outside customers/service providers who are accessing the system. This role also requires a high level of customer experience and is an application-based help desk role, not a hardware-based role. This position acts as a member of the Operations and Maintenance Support Team responsible for monitoring incoming county

Easy Apply

Contract

Depends on Experience

Help Desk Analyst

Hybrid in Raleigh, North Carolina

•

2d ago

Job ID: NC-0406) Hybrid/Local Help Desk Analyst with Application/Production Support, social services/Child Care/Providers, CWIS/PATH NC, SQL experience Location: Raleigh NC (NCDHHS-NCFAST) Duration: 11 Months Skills: Experience and knowledge of browser-based applications. Required 3 Years Experience researching, analyzing and interpreting automated system problems. Required 5 Years Experience working in a Application/Production Support based (not hardware) help desk environment. Required 3 Years

Easy Apply

Contract, Third Party

Depends on Experience

Search all similar jobs