Solution Architect

Must Have: Solution Architecture, Customer Experience (CX), Loyalty, CRM, CDP, Marketing Technology, AWS, REST APIs, Microservices, Event-Driven Architecture, Kafka, TOGAF, Salesforce, Adobe, Braze, Customer Journey, Omnichannel, Enterprise Integration, Amtrak, Railroad.

Position: Contract on W2

Description:

• Amtrak is seeking a Solution Architect – Customer Experience to design scalable, enterprise-grade solutions across Customer Experience, Loyalty, Marketing, CRM, and Digital platforms.
• The ideal candidate will translate business requirements into end-to-end architecture while collaborating with Product, Marketing, Engineering, and Enterprise Architecture teams.

Must-Have Skills:

• Strong knowledge of Domain-Driven Design (DDD), Layered Architecture, Microservices, Event-Driven Architecture, and REST API design (versioning, error handling, integration).
• Experience designing end-to-end customer experience solutions on AWS (EC2, S3, RDS, DynamoDB, Containers, Serverless, VPC, Security Groups).
• Strong understanding of Customer Data Platforms (CDP), data modeling, customer data, and API/integration architecture.
• Experience with Loyalty Programs (Points, Rewards, Tiers, Accrual/Redemption, Member Profiles, Partner Integrations, Earn/Burn Transactions) and Marketing Technologies (Campaign Management, Customer Segmentation, Personalization, Omnichannel Engagement, CRM, Identity Resolution, Consent & Preference Management).
• Hands-on experience with Enterprise Integration, including REST APIs, Kafka/Event Streaming, Batch vs. Real-Time Processing, ETL concepts, and data flow architecture.
• Solid understanding of Enterprise Architecture & Governance, including TOGAF concepts, Architecture Reviews, Non-Functional Requirements (Scalability, Availability, Performance, Security), and compliance with PII, GDPR, and CCPA.
• Broad technical knowledge across Frontend (React/Mobile), Backend APIs & Microservices, Relational & NoSQL Databases, Salesforce CRM, Adobe/Braze or similar Martech platforms.
• Ability to evaluate solution options, identify trade-offs, design scalable integrations, and communicate technical solutions to business stakeholders.

Preferred:

• Experience in Travel, Transportation, Airline, Railroad, or Hospitality domains.
• Knowledge of Booking Lifecycle (Search, Offer, Order, Fulfillment), Reservation Systems, Passenger Service Systems (PSS), Frequent Traveler/Loyalty Programs, and modern Offer/Order architecture.
• Key Responsibilities
• Design end-to-end customer experience and loyalty solutions.
• Create solution architecture, data flow, and integration diagrams.
• Define high-level APIs and interface designs.
• Work with Product, Marketing, Engineering, and Enterprise Architecture teams to deliver scalable, secure, and enterprise-compliant solutions.
• Produce architecture documentation, NFRs, and solution option analysis with technical recommendations.