Salesforce Systems Analyst

Location: Remote (U.S.)

*Must be able to work Pacific time zone hours.

About the Role

Leap Platform is seeking a Salesforce Systems Analyst to support and enhance our Salesforce environment while delivering an exceptional experience for users across the business.

In this role, you'll work closely with our Senior Salesforce Administrator, serving as a key resource for Salesforce support, troubleshooting, reporting, data management, and system administration. You'll help ensure Salesforce accurately reflects business processes, supports data-driven decisions, and operates efficiently for users around the globe.

This is an excellent opportunity for someone looking to grow their Salesforce expertise while gaining exposure to CRM administration, user support, reporting, automation, and business operations.

About Leap Platform

Leap Platform is a Go-To-Market-as-a-Service (GTMaaS) growth engine built to accelerate how software is sold, scaled, and sustained. As a wholly owned subsidiary of TD SYNNEX, Leap delivers a purpose-built GTM execution model designed to drive faster, more predictable growth.

Leap partners with the world's leading software providers and takes complete ownership of the customer journey, driving consistency, accountability, and speed from first purchase to long-term growth. From buying and onboarding to support and renewal, customers engage one team and one accountable partner focused on results.

What You'll Do

Salesforce Support & Troubleshooting

• Serve as a primary point of contact for Salesforce users and support requests.
• Investigate, troubleshoot, and resolve system issues while escalating complex problems when needed.
• Partner with users to understand challenges, identify root causes, and recommend solutions.
• Support user adoption and provide guidance on Salesforce best practices.

Reporting & Data Management

• Build and maintain Salesforce reports, dashboards, and homepage components.
• Fulfill business reporting requests and ensure consistency of key metrics.
• Perform data audits, cleansing, deduplication, bulk updates, and ongoing maintenance.
• Monitor and maintain data quality across Salesforce objects and processes.

Salesforce Administration

• Support user management, record maintenance, field updates, page layouts, and configuration changes.
• Assist with Salesforce security administration, including profiles, permission sets, roles, and access controls.
• Support Salesforce Flows and automation within established governance standards.
• Document system updates and maintain platform integrity.

Quality Assurance & Continuous Improvement

• Participate in User Acceptance Testing (UAT) for enhancements and releases.
• Validate system changes against business requirements before deployment.
• Identify process improvements and opportunities to enhance the user experience.

What We're Looking For

Required Qualifications

• 1-3 years of experience supporting Salesforce, CRM systems, business applications, or related technologies.
• Experience with reporting, data analysis, data validation, or database-related processes.
• Strong problem-solving, analytical, and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and work both independently and collaboratively.
• High school diploma or equivalent.

Preferred Qualifications

• Salesforce Administrator Certification preferred.
• Equivalent Salesforce administration or support experience will be strongly considered.
• Bachelor's degree in Information Systems, Computer Science, Mathematics, Statistics, Business Analytics, or a related field.
• Experience with Salesforce reports, dashboards, profiles, permission sets, flows, and security models.
• Experience supporting ticketing systems, technical support environments, or help desk operations.
• Familiarity with SQL, data queries, or data manipulation tools is a plus.

Who Will Thrive Here

You may be a great fit if you:

• Enjoy solving technical and business process challenges.
• Like working directly with users and helping them succeed.
• Have a passion for data quality, reporting, and process improvement.
• Want to expand your Salesforce knowledge and grow your career in CRM administration and business systems.
• Thrive in a collaborative, fast-paced environment.

Working Conditions

• Supports global business users and primarily operates during Pacific Time business hours.
• Occasional travel may be required.
• Occasional non-standard work hours, overtime, or on-call support may be required based on business needs.

Leap Platform is a wholly owned subsidiary of TD SYNNEX.

#LEAP

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company