DOCSIS-Network Access Engineer/Provisioning
Cloud Destinations LLC
Dice Job Match Score™
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Job Details
Skills
- CMTS
- DOCSIS
- Provisioning
- Optical Fiber
- TFTP
- Service Operations
- Critical Thinking
- Network
Summary
- Serve as a core member of the team, supporting post-cutover operations and immediate customer-impacting issues.
- Troubleshoot and resolve node, DOCSIS, and video service disruptions identified after customer migrations to the new DAA system.
- Provide real-time operational support and technical guidance to field and deployment teams.
- Document incident details and written resolution summaries within ticketing systems to support data-driven continuous improvement.
- Identify recurring issues and collaborate with deployment and engineering teams to ensure permanent corrective actions are implemented.
- Maintain clear and consistent communication across shifts to ensure seamless handoffs and knowledge sharing.
- Operate effectively under pressure in a dynamic environment with shifting priorities.
- Strong understanding of network core and transport concepts.
- Demonstrated experience with device configuration, network troubleshooting, and operational support in Video or DOCSIS environments.
- Working knowledge of video transport, encryption methodologies, and conditional access systems.
- Excellent problem-solving, analytical, and organizational skills.
- Ability to make sound technical decisions in high-pressure or ambiguous situations.
- Proficiency with computers, monitoring tools, and network software applications.
- Excellent written and verbal communication skills in English.
- Process-oriented mindset with strong critical thinking and creative problem-solving skills to identify, analyze, and resolve complex issues efficiently.
- Knowledge of DOCSIS standards, CCAP, and access network platforms.
- Familiarity with DOCSIS modulation profiles, TFTP, TOD, CM files, and related provisioning components.
- Understanding of analog transmission line, fiber optic, and electronic theory.
- Experience with CMTS/DOCSIS operations preferred but not required.
- Dice Id: 91097117
- Position Id: 9015784
- Posted 1 day ago
Company Info
One of the leading US-based staffing and IT consulting partner. Experience exceptional service and top-tier talent across industries. Count on us for staffing solutions that cater to the unique demands of the American market.
Our experienced recruiters ensure a seamless fit within your team, accelerating success. But we go beyond staffing and empower employees with fully sponsored certification programs, keeping them ahead. Experience comprehensive benefits including health, wellness coverage, dental insurance, vision insurance, as well as flexible hours, remote work options, and a robust 401K plan to ensure a secure future at the companies we represent.
At Cloud Destinations, we bring industry expertise and a passion for excellence. From Enterprise Cloud Strategy to Managed Infrastructure Services, Digital Transformation, BI & Data Analytics, Security, Data Engineering, and more, we navigate the IT landscape with finesse. Choose us as your trusted partner, witness transformative talent and exceptional service. Let's unlock new possibilities and drive your success in the dynamic world of IT together.
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