IT Helpdesk Support Specialist

IT Helpdesk Support Specialist
Location: On-site - Wappingers Falls, NY (5 days/week)
Schedule: 35 hours/week
Pay Rate: $22/hour
Employment Type: Contract-to-Hire
BG check and no drug test
About the Role
This is an opportunity to join a white-glove helpdesk team supporting a nationally recognized, mission-driven organization that develops advanced patient simulation technology used to train healthcare professionals and students. Their products create highly realistic training environments that help improve clinical outcomes, reduce errors, and ultimately save lives.
While this is a helpdesk-focused role, the environment itself is unique. The organization supports high-value, Windows-based systems that rely heavily on stable network connectivity, so many support requests tie into real-time troubleshooting across user devices, applications, and connectivity. It's a strong setting for someone looking to build well-rounded helpdesk experience in a more specialized IT environment.
What You'll Be Doing

• Provide Tier 1 helpdesk support to internal users in a high-touch, white-glove environment
• Troubleshoot hardware, software, and basic network/connectivity issues
• Support Windows workstations, Office 365, email, and user account management
• Assist with onboarding and offboarding, including provisioning accounts and preparing equipment
• Handle support tickets related to system access, performance issues, and connectivity concerns
• Log, track, and update tickets in a ticketing system
• Escalate more complex issues to Tier 2/3 support when needed
• Maintain a high level of professionalism when supporting end users

What We're Looking For

• Prior hands-on experience in IT support, helpdesk, or a technical support environment (internship, contract role, or full-time experience)
• Working knowledge of Windows OS, Office 365, and basic networking/troubleshooting concepts
• Comfortable supporting end users in a professional setting
• Strong communication skills and ability to explain technical issues clearly
• Ability to work on-site in Wappingers Falls, NY, five days per week

Nice to Have (Not Required)

• Associate degree or relevant IT coursework
• Certifications such as CompTIA A+ or similar
• Experience using a ticketing system
• Exposure to a corporate or regulated IT environment

Why This Role

• $22/hour with contract-to-hire potential
• 35-hour work week
• Experience supporting a more complex, specialized IT environment beyond basic helpdesk
• Opportunity to strengthen troubleshooting and user support skills within a stable, mission-driven organization

Job Type & Location
This is a Contract to Hire position based out of Wappingers Falls, NY.
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Wappingers Falls,NY.
Application Deadline
This position is anticipated to close on Jun 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.