Solution Architect

Technical / Solution Architect

Location: Remote (Try to get candidates from NY NJ) – client travel as an when needed.

Type of hire: FTC/ CTH

Visa: Independent.

Pay Rate: 55$ P/H.

Banking domain 

About the Role

Client is looking for a seasoned Technical Architect to design and implement scalable Conversational AI solutions using industry-leading platforms such as Kore.ai or similar. This role requires a strong foundation in enterprise architecture, AI integration and secure deployment, with exposure to modern technologies like Generative AI, knowledge retrieval and multimodal interaction.

Key Responsibilities

·        Architect AI-powered virtual assistants using low-code/no-code platforms (e.g., Kore.ai, Dialogflow, Azure Bot Framework)

·        Design scalable, secure architectures with third-party integrations (e.g., Salesforce, ServiceNow)

·        Implement RAG architectures to enhance response relevance using external knowledge sources

·        Integrate Large Language Models into chatbot workflows for summarization, classification and intelligent routing and Agentic AI Agents

·        Design prompt chaining and semantic search flows for document based and FAQ based virtual assistants

·        Lead API integration, middleware setup and deployment across cloud/hybrid/on premises

·        Enable voice bot deployment and contact center AI via telephony and IVR systems

·        Design and implement knowledge-based search using AI-driven techniques (e.g., FAQ ingestion, document indexing)

·        Drive performance optimization, CI/CD integration and code quality standards

·        Collaborate across teams and provide technical guidance to Developers and QA

Core Skills & Experience

·        12+ years in software development; 3+ in solution architecture

·        Proficiency in Java, Node.js, Python, JavaScript

·        Experience with REST/SOAP APIs, databases (MongoDB, PostgreSQL), Redis

·        Familiar with containerization, DevOps and cloud (AWS, Azure, Google Cloud Platform)

·        Experience on Gen AI Technologies: Agentic AI, LLMs (OpenAI, Azure), LangChain, Semantic Kernel

·        Knowledge of authentication (OAuth2, JWT, SAML) and enterprise-grade security

·        Familiarity with voice interaction systems (ASR/TTS, SIP, IVR)

Preferred Skills (Nice to Have)

·        Hands-on experience with Kore.ai XO Platform or equivalent

·        Experience with RAG (retrieval-augmented generation) and GenAI guardrails

·        Integration experience with enterprise apps and CRM systems

·        Prompt engineering and LLM safety governance

·        Understanding of chatbot performance testing and analytics

Architectural Leadership Competencies

·        Excellent stakeholder communication and cross-functional leadership

·        Strong analytical and solution-oriented mindset

Experience Required

·        12+ years in technical roles; 3-5 years in architecture/design

Education

·        Bachelor’s or Master’s in Engineering, Computer Science or a related field