Application Support Engineer

Description

We are looking for an Application Support Engineer to join our team. In this role, you will provide comprehensive technical support for critical business applications and integrated systems. You will play a key part in troubleshooting complex issues, monitoring system health, and collaborating with cross-functional teams to ensure seamless operation and system reliability.

Responsibilities:

Manage and resolve incoming support tickets using ServiceNow, ensuring accurate documentation and timely resolution.

Monitor system alerts through tools like Splunk and take proactive measures to minimize operational disruptions.

Run various reports to identify system issues and implement corrective actions to maintain data accuracy.

Validate and reprocess failed data files to ensure workflow continuity and system reliability.

Collaborate with IT and business teams to troubleshoot system interactions and reduce service interruptions.

Participate in Agile ceremonies, providing updates on progress and contributing to planning and refinement sessions.

Utilize Postman for workflow testing and troubleshooting, ensuring data integrity and resolving system issues.

Recreate production problems in lower environments and document detailed replication steps for analysis.

Create detailed Jira bug reports outlining root causes, impacts, and recommendations for resolution.

Analyze recurring issues to identify patterns and propose enhancements to improve system performance and user experience.

Requirements

Proficiency in Active Directory for user and system management.
Hands-on experience with Dell Technologies and computer hardware.
Strong skills in application support, including troubleshooting and issue resolution.
Knowledge of Cisco technologies for network and system maintenance.
Familiarity with Splunk for log analysis and system monitoring.
Ability to use Postman effectively for testing and debugging workflows.
Working experience with Jira and Agile methodologies.
Excellent problem-solving and analytical skills with a focus on identifying root causes and implementing solutions.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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