AGFC Field Technician @ 2 Natural Resources Dr, Little Rock, AR 72205

The Arkansas Game & Fish Commission Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems.

Position available for extensions.

Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.

What You'll Do

End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.

System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance.

Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment.

Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.

Identity Management: Manage user, group, and computer accounts within a centralized directory service.

Training & Compliance: Assist with security awareness training and phishing simulations.

Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.

Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Travel Requirements

This role requires regular travel to AGFC offices statewide (average 2 days per week) with AGFC personnel. No travel reimbursement necessary.

Required Qualifications

3+ years of experience in each of the following:

Field technician support

Desktop and laptop troubleshooting

Mobile device support

Network administration and support

Software installation and maintenance

Peripheral device configuration

Help desk/telephone support

Exceptional customer service skills with a commitment to user satisfaction

Strong communication abilities for technical and non-technical audiences

Preferred Qualifications

CompTIA A+, Network+, or similar IT certifications

Experience with macOS support

Google Workspace administration experience

Experience in government or conservation organizations

Technical Skills

Windows 10/11 operating systems

Microsoft 365 and Office Suite

Active Directory administration

iOS and Android mobile device management

Basic networking (TCP/IP, DNS, DHCP)

Antivirus and security software

Remote support tools

What We're Looking For

The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.

Field Technician Support

Required

3

Years

Desktop & laptop support (Windows 10/11)

Required

3

Years

Handheld device support (IOS & Android mobile device management)

Required

3

Years

Network administration and support (TCIP/IP, DNS, DHCP)

Required

3

Years

Software installation and maintenance

Required

3

Years

Peripheral device configuration

Required

3

Years

Helpdesk/Telephone support

Required

3

Years

Antivirus and security software

Required

3

Years

Remote support tools

Required

3

Years

CompTIA Certification

Highly desired