IT Technician

Location: Olrando, FL
Job Type: Contract
Experience Level: Entry / Intermediate

Job Summary

Defined Software Development is seeking an IT Technician for contract consulting opportunities supporting a Florida state government client in Boca Raton.

The IT Technician will provide onsite and remote technical support for enterprise hardware, software, systems, and end-user technology. Responsibilities may include installation and configuration, troubleshooting, system maintenance, asset tracking, documentation, and support for a variety of IT resources.

This is a general IT technician role suited for someone with a strong technical foundation, good problem-solving skills, and the ability to learn new systems and technologies quickly.

Key Responsibilities

• Install, configure, maintain, and troubleshoot computer hardware, software, systems, mobile devices, printers, and scanners.
• Provide onsite and remote technical support to end users.
• Diagnose hardware, software, and network-related issues and determine appropriate resolution, repair, or replacement.
• Monitor and maintain computer systems using tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Support Windows 10/11 and Microsoft 365 environments.
• Assist with audiovisual equipment, video conferencing, and virtual meeting technologies.
• Maintain accurate asset records and technical documentation.
• Collaborate with other IT teams on projects, initiatives, and technical support activities.
• Recommend improvements to IT processes, practices, devices, and software.
• Provide professional customer service and clear technical communication.
• Travel to remote locations to provide technical support as needed.
• Participate in an after-hours on-call rotation.

Required Qualifications

• High school diploma or equivalent; relevant education, certifications, or technical training are a plus.
• 0–1 year of IT support or technician experience; enterprise IT experience preferred.
• Basic knowledge of computer hardware, software, and troubleshooting.
• Familiarity with Windows operating systems and Microsoft 365.
• Familiarity with Active Directory and Microsoft Endpoint Configuration Manager (MECM) preferred.
• Strong problem-solving and analytical skills.
• Ability to learn new systems and technologies quickly.
• Ability to manage multiple priorities and work independently or as part of a team.
• Strong organizational and time-management skills.
• Ability to work effectively in a fast-paced environment.
• Strong communication and customer service skills.
• Ability to lift up to 50 pounds.
• Ability to travel to remote locations as needed and participate in an after-hours on-call rotation.

Direct applicants only. No third-party vendors or staffing firms submissions will be considered.