Job Title - Experience Design Analyst
Job Location - Remote
Job Duration - 6+ Months Contract
Job Summary
Call Outs: Experience with Azure, Dev Ops for Managing Design
Remote : Eastern and Central Time Zones
The Experience Design Analyst plays a critical role in managing the intake, requirements, planning, and delivery support for design-related work across the Customer Experience Strategy & Design (CXSD) organization. This role works closely with stakeholders, designers, Product Owners, Design Leads, agile operations, and delivery partners to clarify requests, gather and refine requirements, break work into manageable pieces, support scheduling and milestone planning, and help enable successful delivery. The role also helps ensure completed work meets the original request, aligns with defined requirements, and progresses through required governance and milestone gates. This role supports the implementation of CXSD-owned processes and helps ensure alignment with enterprise governance and agile ways of working, including the Scaled Agile Framework (SAFe).
About You
You are someone who finds purpose in supporting and advancing great work. You bring order to complexity, create clarity where others see ambiguity, and help teams move forward with confidence. You are energized by turning requests into actionable plans, connecting people to what they need, and supporting the steady progress that leads to meaningful outcomes. Detail-oriented, organized, and highly collaborative, you take pride in enabling designers and partners to do their best work and in helping deliver experiences that make a real difference for customers and colleagues.
About Us
We are a 100+ year old energy company at the forefront of a digital transformation, striving to deliver best-in-class customer experiences. As we evolve, we are committed to leveraging cutting-edge technologies to enhance our customer interactions and streamline our services.
We strive to build seamless experiences for our millions of customers and thousands of colleagues. We value safety, trust, and work-life balance. We fail fast and believe that getting it wrong is often the first step towards getting it right. We are looking for like-minded individuals to contribute to our internal Customer Experience Strategy & Design team and help shape the future colleague experience by improving how employees find information, access services, and complete important tasks through evolving enterprise intranet and connected internal platforms.
Job Responsibilities
Team Collaboration and Continuous Improvement
Act as a connector across CXSD and partner teams, aligning cross-functional stakeholders.
Identify and implement opportunities to improve processes, tools, and team operations.
Champion best practices and foster a culture of operational excellence.
Work Intake & Requirements Coordination
Manage intake of design-related work requests for assigned workstreams.
Coordinate with stakeholders, Product Owners, Design Leads, and team members to clarify scope, goals, requirements, dependencies, and success criteria.
Help ensure requests are sufficiently defined and actionable before work begins.
Support Product Owners, CXSD managers, and designers in defining activities, timelines, milestones, and sequencing for work.
Delivery Support & Workflow Coordination
Monitor workstreams to identify risks, blockers, cross-team dependencies, and timing issues that may affect delivery.
Escalate issues and help coordinate resolution to keep work moving.
Ensure the right stakeholders are engaged at the right time throughout the work lifecycle.
Support the Product Owner and Design Lead in preparing work for execution and keeping delivery plans current.
Maintain organized working files, supporting materials, and documentation for each workstream.
Collaborate with designers and developers to support effective handoff and implementation readiness where needed.
Resource Forecasting & Work Tracking
Properly document and link design and related work items in Azure DevOps.
Maintain accurate records of allocations, team assignments, and projected timelines in resource forecasting tools.
Track progress across workstreams and help surface impacts to scope, timing, resourcing, and milestone readiness.
Delivery Readiness, Validation & Follow-Through
Support the Product Owner, Design Lead, and CXSD managers in preparing work for backlog refinement, planning, and delivery.
Help ensure stories, tasks, supporting materials, and acceptance criteria are complete enough to support execution.
Support validation of completed work against the original request, defined requirements, and expected outcomes.
Help confirm that required milestone, governance, and handoff checkpoints have been completed.
Identify and communicate follow-up actions, open questions, and process improvement opportunities based on delivery outcomes and lessons learned.
Basic Qualifications
Bachelor’s degree in business, communications, design, information management, project coordination, or a related field, or equivalent professional experience.
5+ years of experience coordinating work across multiple stakeholders, teams, or workstreams in a design, digital, product, operations, or project delivery environment.
Experience gathering, organizing, and clarifying requirements so work is actionable and ready for execution.
Experience supporting planning, tracking, and follow-through for projects or work requests, including timelines, milestones, dependencies, and deliverables.
Strong written and verbal communication skills, with the ability to create clear work documentation and coordinate effectively across stakeholders and teams.
Strong organizational skills and attention to detail, with the ability to manage multiple requests and keep work moving.
Experience using work management, documentation, or collaboration tools such as Azure DevOps, Figma, SharePoint, or similar platforms.
Ability to identify process gaps, support problem-solving, and help improve team operations and ways of working.
Customer-focused mindset with a passion for enabling high-quality experience delivery.
Preferred Qualifications
Experience supporting digital product, design, customer experience, or service delivery teams.
Familiarity with agile ways of working, including backlog refinement, planning, milestone tracking, and delivery coordination.
Familiarity with digital delivery workflows and supporting collaboration between design, product, and development partners.
Experience working in environments that use enterprise platforms, shared services, and internal operational processes.
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