Technical Support / Desktop Support

Title of Position: Technical Support / Desktop Support – Req ID: 800976

Location: Salem, VA / Roanoke, VA- Onsite

Duration: Long Term

Employment: Contract

Rate: $Negotiable

Required:

·       candidates local to the Roanoke/Salem, VA area required candidate will be required to work ONSITE daily M-F 8-5pm, working with end users within the assigned district

·       MUST possess a valid driver''s license and have a clear driving history - will drive state vehicle

Skill

·       Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams – Required – 5 Years

·       Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices – Required – 5 Years

·       Ability to communicate effectively verbally and in writing with individuals and groups – Required – 5 Years

·       Experience working with help desk request tracking and reporting tools – Required – 5 Years

·       Strong Customer Service skills that include a "customer first" attitude – Required – 5 Years

·       Provide computer training for field staff - Desired

·       Knowledge of computer/mobile device applications and how they operate in an enterprise environment - Desired

·       Experience with creating training documentation - Nice to have

Job Description:

·       Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.

·       Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.

About Arthur Grand

Arthur Grand is an IT services firm specializing in Digital Transformation initiatives for Federal, Commercial, State & local customers. Since 2012, Arthur Grand has been successfully supporting and delivering IT services to our customers in the areas of enterprise modernization and transformation with a core focus on emerging technologies including Cloud Solutions (AWS, Azure), Agile Development, Custom Programming, Full Stack Development, DevOps, DevSecOps, CI/CD, Web Development, Mobile APP Development, Data Visualization, Data Warehousing, Financial/ERP System Implementation and Infrastructure Management. Arthur Grand’s culture of delivery excellence, combined with a commitment to bring the best talent to provide services, has earned our company an unparalleled reputation for delivering transformative results.

 We are a minority-owned staff augmentation and technology consulting company

To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits, and provide continued opportunities for professional growth. Please send your resume for immediate consideration

If you are interested in the above opportunity, we warmly invite you to join our team.

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)