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Sr. Manager Insurance Operations & Business Process Services (BPS)

Charleston, SC, US • Posted 4 hours ago • Updated 4 hours ago

Full Time

On-site

Depends on Experience

Fitment

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Job Details

Skills

Annuities
Artificial Intelligence
Business Process Management
Customer Relationship Management (CRM)
Stakeholder Management
Customer Facing
Customer Experience
Business Process
Budget
Workforce Planning
Policy Administration
Process Modeling
Lean Six Sigma
KPI
Operational Excellence
Profit And Loss
Process Reengineering
Global Delivery
Insurance

Summary

We're Hiring | Sr. Manager Insurance Operations & Business Process Services (BPS)

Location: Charleston, SC
Level: Sr. Manager (Level 7)

Are you an experienced Business Process Services (BPS) Leader with a strong background in Insurance Operations, Operational Transformation, and AI-driven Process Excellence?

We're looking for a Sr. Manager Insurance Operations & BPS to lead enterprise-scale transformation initiatives, manage global delivery teams, and drive AI-enabled business outcomes for one of the world's leading technology organizations.

Key Requirements:

10+ years of experience in BPS/BPO, Process Transformation, or Large-Scale Service Delivery
4+ years managing large global teams with direct reports
Experience leading a Business Process Services (BPS) organization or a significant portion of one
Strong expertise in Lean, Six Sigma, BPM, Operational Excellence
Experience managing P&L, budgets, workforce planning, KPIs, quality & productivity
Insurance domain experience (P&C, Life & Annuity, Specialty Insurance) is highly preferred
Exposure to AI, Smart Apps, Intelligent Automation, Digital Operations, or AI-enabled Transformation
Strong client-facing and stakeholder management experience

Preferred Background:

BPS/BPO Organizations: EXL, Cognizant, Shearwater Health, Sunderland, and other leading consulting/service providers

Insurance Technology Platforms:
Guidewire, Duck Creek, Sapiens

What You'll Do:

Lead enterprise-wide operational transformation initiatives
Drive AI-powered insurance operations and automation
Manage global delivery teams and strategic client relationships
Support business growth through solutioning, upselling, and operational excellence
Improve claims, underwriting, policy administration, and customer experience through AI and analytics

If you have a proven track record of leading large-scale BPS operations and driving transformational outcomes in the insurance industry, I'd love to connect.

Interested or know someone who fits? Please send your updated resume or tag qualified professionals in the comments.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90989805
Position Id: 9047834
Posted 4 hours ago

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