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Technical Project Manager – Contact Center Programs

Richardson, TX, US • Posted 15 hours ago • Updated 15 hours ago

Contract W2

Contract Independent

12 Months

No Travel Required

On-site

$70 - $75/hr

Fitment

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Job Details

Skills

Technical Project Manager
Contact Center Programs
JL6

Summary

Job Title:Technical Project Manager – Contact Center Programs / JL6
Location: Richardson, TX/ Onsite
Duration: 12 months

Google CCAI/Dialog Flow, Contact Center technologies, PMP, Scrum

Job Description

Role: Technical Project Manager – Contact Center Programs

Lead complex contact center initiatives with strong technical acumen.
Engage senior/executive client leadership and manage matrixed teams effectively.
Communicate confidently and operate independently with minimal guidance.
Simplify complex concepts into clear presentations for leadership.
Strong understanding of AI-driven contact center solutions.
Client SHTP

Experience

Experience: 15+ years in project/program management, with at least 10 years in contact center or customer experience programs.

PMP or Agile/Scrum certification is a plus.

Thanks and Regards,
Rahela Banu | IT Recruiter

ASCII Group, LLC
| Direct #
38345 W 10 Mile Rd, Suite 365, Farmington, MI 48335
Website:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117479
Position Id: 9100227
Posted 15 hours ago

Contact the job poster

Venkatesh Kundurthi

IT Recruiter @ ASCII Group LLC

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