Desktop Support Technician

Overview

We are seeking a Tier 1 Desktop Support Technician to provide frontline technical support for end users in a Windows-based environment. This role will focus on basic troubleshooting, device setup, and leveraging SCCM for endpoint management and deployments. The ideal candidate is customer-focused, detail-oriented, and eager to grow within IT support.

Key Responsibilities

• Provide Tier 1 support for desktops, laptops, and peripherals in a Windows environment
• Troubleshoot Windows OS issues including login errors, application issues, and system performance
• Utilize SCCM (System Center Configuration Manager) for software deployments, imaging, patching, and basic endpoint management
• Install, configure, and deploy new hardware and standard software packages
• Handle user account support tasks such as password resets, account unlocks, and basic permissions
• Support Office 365 and other standard enterprise applications
• Log, track, and update tickets in the IT service management system
• Deliver support via phone, remote tools, and in-person interactions
• Escalate complex issues to Tier 2/3 support teams as needed
• Maintain accurate documentation of processes and solutions

Qualifications

• 0-2 years of desktop support or IT help desk experience
• Basic hands-on experience supporting Windows 10/11 environments
• Exposure to SCCM for imaging, deployments, or patch management preferred
• Familiarity with Active Directory and Office 365 is a plus
• Experience with an IT ticketing system (ServiceNow or similar) preferred

Skills & Competencies

• Strong customer service and communication skills
• Ability to troubleshoot and resolve basic technical issues efficiently
• Willingness to learn and grow within endpoint management tools like SCCM
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Detail-oriented with a problem-solving mindset

Preferred

• Associate's degree in IT or related field, or equivalent hands-on experience
• Entry-level certifications (CompTIA A+, Microsoft fundamentals)
• Exposure to enterprise environments and standardized deployment processes

Job Type & Location
This is a Contract position based out of Dayton, OH.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Dayton,OH.
Application Deadline
This position is anticipated to close on May 16, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.