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Service Management Lead with Azure or AWS

Remote • Posted 1 hour ago • Updated 1 hour ago

Contract Corp To Corp

Contract W2

12 Months

No Travel Required

Remote

Depends on Experience

Ornate Tech

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Amazon Web Services
Service Management

Summary

Support the Managed Digital Solutions Cloud Service Management function for external customers and internal product teams.
Develop and maintain cloud service desk strategy and ensure associated technical roadmaps, transition programs are well understood, included in annual/ongoing portfolio planning activities, and delivered according to plan.
Provide 1^st level support to existing cloud environments, monitoring health of environments using multiple enterprise tools, providing maximum system performance to users, and sustaining system uptime standard.
Evaluate customer needs, troubleshoot as needed, also formulate capacity planning and performance recommendations.
Evaluate issues reported or observed, utilize problem solving skills and attention to detail to resolve problems quickly and effectively and to proactively prevent problems. Escalate as needed.
Collaborate effectively with coworkers and other departments (Security, Networking, Data Protection, and Operating Systems) in support of customer environments, meeting the customers’ needs quickly and effectively.
Oversee creation, maintenance, and continuous improvement of service management processes and procedures (incident management, request fulfillment, change management, problem management, etc.)
Manage SLAs, metrics, and KPIs leveraging infrastructure and application performance management tools.
Prepare monthly SLA reports and presents to customers and internal support teams.
Maintain master SaaS systems repository.
Maintain knowledge management repository.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91172062
Position Id: OTC0641
Posted 1 hour ago

Company Info

About Ornate Tech

Welcome to Ornate Tech , your trusted partner in transforming business challenges into opportunities with cutting-edge technology. We are dedicated to delivering innovative, cost-effective IT and Salesforce solutions that empower small and medium-sized businesses to achieve sustainable growth. Our team of experts, a commitment to excellence, and a track record of success make us the preferred choice for businesses across various industries.

Technology Architects

At the core of Ornate Tech are our visionary Technology Architects, who bring years of experience and a deep understanding of the ever-evolving tech landscape. From designing scalable IT infrastructures to integrating AI-driven analytics into business processes, our architects lead the way in creating future-ready solutions. Their expertise spans Salesforce customization, application development, IT security, and advanced data management strategies, ensuring that every solution we deliver is robust, innovative, and aligned with your business goals.

Operations Support Team

Behind every successful project is our dedicated Operations Support Team, who work tirelessly to ensure seamless execution and post-implementation support. This team specializes in proactive monitoring, quick issue resolution, and ongoing optimization of your IT systems. With a focus on reliability and efficiency, they provide 24/7 support to keep your business running smoothly and securely, minimizing downtime and maximizing productivity.

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Remote

•

5d ago

Job Description:IT Program Managerto lead our diverse managed services programs, focusing on custom managed service solutions. This pivotal role involves managing dynamic teams supporting customers both on-site and remotely. The Program Manager will oversee the entire program and customer support from conceptual proposal through initial customer contact and ongoing support, ensuring strategic alignment with business objectives. The ideal candidate will have extensive experience in managing both

Easy Apply

Contract, Third Party

70 - 75

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