BI Platform Support Lead / Sr. Analyst — Alteryx, Tableau, MicroStrategy (10+ Years)

BI Platform Support Lead / Sr. Analyst — Alteryx, Tableau, MicroStrategy (10+ Years)

Role Summary

We are seeking a BI Platform Support Lead with 10+ years of experience supporting and maintaining enterprise BI/analytics platforms across Alteryx, Tableau, and MicroStrategy (optional/nice-to-have). This role owns day-to-day platform health, administration, and operational support across the BI tool stack, and serves as the primary point of coordination between business stakeholders, platform vendors, and the AWS infrastructure/cloud engineering team - since the client runs its broader technology estate on AWS, with these COTS BI tools as the primary exceptions. The ideal candidate is comfortable being the POC for BI platform issues while working closely with AWS-focused infra teams for hosting, version, and integration needs.

Key Responsibilities

Required Skills and Qualifications

• 10+ years of overall IT experience, with significant hands-on experience administering and supporting enterprise BI platforms.
• Strong hands-on administration experience with Alteryx Server/Designer (installation, configuration, job scheduling, troubleshooting).
• Strong hands-on administration experience with Tableau Server/Cloud (site administration, permissions, extract refresh scheduling, performance troubleshooting).
• Working knowledge of platform licensing, user/role management, and security models across BI tools.
• Experience coordinating with AWS infrastructure/cloud teams for platform hosting, networking, and data source connectivity (Redshift, RDS, S3, Athena).
• Strong incident management and troubleshooting skills - able to diagnose issues across application, data connectivity, and infrastructure layers.
• Excellent stakeholder management and communication skills - comfortable coordinating across business, technical, and vendor teams.
• Experience managing platform upgrades, patches, and change management processes with minimal business disruption.
• Ability to create and maintain clear documentation, runbooks, and support procedures.
• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).

Preferred Skills

• Experience administering MicroStrategy (server administration, project configuration, security).
• Familiarity with AWS core services (EC2, S3, RDS, Redshift, IAM) relevant to BI platform hosting and integration.
• Experience with platform monitoring/observability tools (CloudWatch or equivalent) for BI infrastructure.
• Exposure to ITSM tools (ServiceNow, ITIL practices) for incident and change management.
• Experience supporting platform consolidation or migration initiatives (e.g., legacy tool retirement, cloud migration).
• Vendor certification(s) in Alteryx, Tableau, or MicroStrategy.