ServiceNow Now Assist Consultant
K-Tek Resourcing LLC
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Job Details
Skills
- Aerospace
- Agile
- Artificial Intelligence
- Auditing
- Collaboration
- Data Governance
- End-user Training
- Generative Artificial Intelligence (AI)
- IT Operations
- ITAR
- JavaScript
- Manufacturing
- Operational Efficiency
- Optimization
- Process Optimization
- Prompt Engineering
- Regulatory Compliance
- Risk Assessment
- SOAP
- Scripting
- Scrum
- Service Management
- ServiceNow
- Software Design
- Technical Writing
- User Experience
- Workflow
- Now Assist
- Generative AI
- ITSM
- Flow Designer
- IntegrationHub
Summary
Title : ServiceNow Now Assist Consultant
Location : US Remote
Job Description – ServiceNow Now Assist Consultant
Position Overview
We are seeking an experienced ServiceNow Now Assist Consultant to lead the implementation, configuration, and optimization of ServiceNow Generative AI capabilities for an ITAR-regulated environment. The ideal candidate will have hands-on experience deploying ServiceNow Now Assist solutions and enabling AI-powered service experiences across enterprise workflows. The consultant will work closely with business stakeholders, platform administrators, architects, and development teams to deliver AI-driven automation, improve user experience, and increase operational efficiency while ensuring compliance with security and regulatory requirements.
Key Responsibilities
ServiceNow Now Assist Implementation
- Implement and configure ServiceNow Now Assist capabilities.
- Enable AI-powered features such as:
- Incident summarization
- Case summarization
- Resolution note generation
- Knowledge article generation
- Chat summarization
- Virtual Agent integration
- AI Search
- Intelligent recommendations
- Configure prompts, AI actions, and governance controls.
- Support deployment of AI-driven workflows across ServiceNow modules.
Solution Design & Development
- Gather business requirements and translate them into ServiceNow solutions.
- Design scalable and secure ServiceNow architectures.
- Develop and configure workflows, integrations, and automation.
- Create technical documentation and implementation guides.
AI Governance & Compliance
- Ensure compliance with ITAR, security, and data governance requirements.
- Implement controls for AI model usage and sensitive data handling.
- Support risk assessments and audit activities.
Stakeholder Engagement
- Conduct workshops, demos, and user training sessions.
- Provide recommendations for AI adoption and process optimization.
- Collaborate with ServiceNow platform owners and business teams.
Required Qualifications
- 5+ years of ServiceNow implementation experience.
- 2+ years of experience with ServiceNow AI capabilities or Now Assist.
- Strong understanding of ServiceNow platform architecture.
- Experience configuring:
- ITSM
- Virtual Agent
- Knowledge Management
- Flow Designer
- IntegrationHub
- Experience with REST/SOAP integrations.
- Strong scripting skills (JavaScript, Glide APIs).
- Experience with Agile delivery methodologies.
Preferred Qualifications
- Experience implementing Now Assist for:
- ITSM
- HRSD
- Customer Service Management (CSM)
- IT Operations Management (ITOM)
- Understanding of Generative AI, Prompt Engineering, and RAG concepts.
- Experience with AI governance and responsible AI practices.
- Experience working in regulated industries such as Aerospace, Defense, Government, or Manufacturing.
Preferred Certifications
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- ServiceNow Certified Implementation Specialist - ITSM
- ServiceNow AI/Now Assist certifications preferred
Desired Skills
- ServiceNow Now Assist
- Generative AI
- Prompt Engineering
- AI Search
- Flow Designer
- Integration Hub
- JavaScript
- REST APIs
- CMDB
- CSDM
- Agile/Scrum
- Dice Id: 10411276
- Position Id: 9062466
- Posted 8 hours ago
Company Info
Vision
To be a trusted partner and advisor to our customers
Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.
Who We Are & What We Do
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. We have been consistently achieving a growth of 30% Year on Year. We have an extensive experience of working in domains including BFSI, Retail, Healthcare and Pharma, Oil & Gas, Travel & Hospitality and Insurance. The technologies we service are IT Infrastructure, Mobile Technologies, Cloud & Big Data Solutions. We understand the needs of our customers and provide them with customized solutions and resources with the tenet of being the "First Time Right".
Values
-Commitment to our customers success through Integrity
-Excellence through Quality
-Growth through customer value creation
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