Cybersecurity Engineer

ABOUT THE ROLE:

We are seeking an experienced Cybersecurity Engineer to support Security Products for Local Governments. The ideal candidate will possess in-depth knowledge of configuring and administering Security Tools and Products.

Core Responsibilities

Administer and Maintain EDR Tools

Tune detection rules to reduce false positives and improve threat visibility for each covered locality.

Ensure asset inventory is accurate and up to date for each covered locality.

Regularly update the EDR platform and agents to the latest versions.

Review and adjust security policies.

Conduct health checks to ensure the EDR system is functioning properly.

Investigate and remediate unexcepted agent behavior

Ensure that Integrations are working as required and troubleshoot when issues are identified

Administer and Maintain Vulnerability Management System

Maintain and update the vulnerability management platform and agents

Conduct health checks to ensure the VMS system is functioning properly.

Tune scan policies to reduce false positives and improve accuracy for each covered locality

Ensure asset inventory is accurate and up to date for each covered locality

Configure and schedule scans for each covered locality.

Investigate and remediate unexpected agent behavior

Ensure that integrations are working as required and troubleshoot when issues are identified

General Support

Respond to and resolve customer inquiries and issues submitted through the ticketing system and SOC

Maintain and update the Remote Monitoring and Management platform and agents

Accurately document customer interactions, troubleshooting steps, and resolutions

Escalate complex or unresolved issues as needed

Monitor ticket queues to ensure service level agreements (SLAs) are met and follow up with customers as needed

Desired Certifications

Security+

CrowdStrike Certified Falcon Administrator (CCFA)

Tenable Certified

Additional Cybersecurity Related Certifications

Administer and Maintain EDR Tools Required 4 Years

Administer and Maintain Vulnerability Management System Required 4 Years

Experience in information security, with a focus on security technologies. Required

Excellent verbal and written communication skills; ability to convey complex security concepts in a clear and relatable manner. Required

Ability to work independently and as part of a team. Highly desired

Excellent organizational skills and attention to detail. Highly desired

Relevant certifications preferred. Highly desired