Customer Solutions Operations Manager

Your role

As a Customer Solutions Operations Manager, your mission is to drive operational excellence within Atlas Copco Comptec's Customer Service organization by ensuring reliable on-time delivery, maximizing profitability, and providing an outstanding customer experience as every part and engineered-to-order product moves through our process. You will report to the Aftermarket Manager.

You will

• Operational Responsibilies
  • Oversee all customer service operations, including NIS, on-time delivery, variance, and project profitability.
  • Build strong cross-functional partnerships with sourcing, shipping, quality, engineering, and manufacturing to achieve targets and ensure customer satifaction.
  • Lead engineering execution for customer projects and manage project schedules, risks, and customer communications.
  • Determine parts inventory needs and oversee planning accuracy.
  • Analyze delivery and budget variances and drive improvement initiatives.
  • Collaborate with sales to support customer success and continuous improvement.
• Talent & Leadership Responsibilities
  • Coach and develop team members in engineering, planning, and proejct management.
  • Identify skills gaps, coordinating training, and maintain an updated skills matrix.
  • Implement and refine tools, processes, and workflows to improve productivity and operational efficiency.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have experience in business management, operation excellence, and leadership role.

• You have a strong focus on customer service and providing exeptional customer care.
• You have strong communication skills.
• You can navigate roadblocks, conflict, and shared resources to build rapport with other to reach a common goal.
• You can determine the trade offs of decisions and big picture strategic thinking.
• You are an experienced negotiator who can understand the value of empathy.
• You are willing to travel both domestic and internationally for business meetings.

In return, we offer

• Culture of trust and accountability: We empower our people to take ownership, make decisions, and grow through meaningful work.
• Lifelong learning and career growth: Expand your expertise in a technically advanced, fast-paced environment.
• Innovation powered by people: Join a team where your ideas matter and your contributions drive real impact.
• Comprehensive compensation and benefits: Enjoy competitive compensation, generous paid time off (vacation, personal, and sick days), a 401(k) with up to 6% company match, and flexible working hours to support work-life balance. Base salary ranges from $112,900 to $133,370 annually, commensurate with experience and qualifications.

Job location

Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our manufacturing facility in Voorheesville, United States (US).
#LI-Hybrid
Contact information

Talent Acquisition Team: Cassandra Quinn

Atlas Copco

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website

Company: Atlas Copco Group

Functional area: Engineering Location: US - United States City: Voorheesville On-site/remote: Hybrid Brand: Atlas Copco Company Name: Atlas Copco Comptec LLC Date of Posting: February 12, 2026 Last day to apply: March 13, 2026