ITSM Process Lead

Raritan, NJ, US • Posted 10 hours ago • Updated 10 hours ago
Contract W2
6 Months
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • ITSM Process Lead
  • Incident Management
  • ServiceNow

Summary

Role: ITSM Process Lead (CM/IM/PM/RM)

Location: Raritan, NJ - Onsite

Duration: 6+ Months

Job Description:

ITSM Process Lead – Change, Incident, Problem & Release Management

The Process Lead is responsible for end‑to‑end governance, execution, and continuous improvement of core ITSM processes for the DePuy program. This role ensures operational stability, regulatory compliance, and alignment with Johnson & Johnson ITSM standards during transition and steady‑state operations.

Required Skills & Experience

  • Strong hands‑on experience in ITIL / ITSM Process Management.
  • Deep expertise in Incident, Problem, Change & Release Management.
  • Experience working in regulated / healthcare environments preferred.
  • Hands‑on experience with ServiceNow ITSM.
  • Strong communication, governance, and stakeholder management skills. 

Certifications (Preferred)

  • ITIL v3 / v4
  • ServiceNow ITSM certifications
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: prutx001
  • Position Id: 9035838
  • Posted 10 hours ago
Contact the job poster
SS

Sai Sree Kuncha

Recruiter @ Prudent Technologies and Consulting
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