Service Desk Personnel

Nashville, TN, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

On-site

$25/hr

Generis TEK Inc.

Fitment

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Job Details

Skills

("APPLICATION SUPPORT" OR "SYSTEMS SUPPORT" OR "HELP DESK" OR "SERVICE DESK" OR "TECHNICAL SUPPORT" OR "SUPPORT SPECIALIST" OR "PRODUCT SUPPORT" OR "APPLICATION ANALYST") AND (ZENDESK OR SERVICENOW OR LARS OR "LICENSURE AND REGULATION SYSTEM" OR "TICKETING SYSTEM" OR "WORKFLOW CONFIGURATION" OR "SYSTEM CONFIGURATION")

Summary

Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Sampada Rokde at email address can be reached on # .

We have Contract role Service Desk Personnel for our client at Nashville TN. Please let me know if you or any of your friends would be interested in this position.

Position Details: Service Desk Personnel-Nashville TN Location : Nashville Tennessee 37243 Project Duration :9+ Months Contract Pay Rate : $25/hr. on W2

Position Summary:
Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed.

Communication & Collaboration Skills:

Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests
Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel
Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively

Technical Knowledge & Skills:

Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices
Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies
Application Support: Experience working with platforms such as Zendesk, LARS, and Service Now for ticketing and workflow management
Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows
Data Management & Documentation: Strong skills in maintaining logs, tracking
system changes, and organizing supporting documentation in SharePoint

Daily Tasks: Ensure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days.
Action Steps:

Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days.
Follow up with the requester for any additional needed information within 1 business day.
Ensure all communication with the requestor is noted within ServiceNow.
Ensure all time spent on non-HRB tickets is noted within ServiceNow.

Ensure the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed.
Action Steps:

Collaborate with the LARS Application Coordinator to ensure that complete and accurate requirements are gathered.
After requirements are gathered, provide an anticipated timeline for changes within one business day and keep the LARS Application Coordinator updated on the progress of the changes.
Work with the Application Trainer or STS QA Resources to ensure that appropriate testing is completed.
Work with the LARS Application Coordinator to ensure the requester's sign-off is obtained.

Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log.
Action Steps:

Ensure that all changes are consistently logged within one business day of implementation.
Store any supporting documentation in the assigned location within the SharePoint site.k
Collaborate with the LARS Application Coordinator to maintain an up-to-date log.

Work Schedule & Expectations:
Schedule: Monday Friday, 8:00 AM 4:30 PM CST

To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Sampada Rokde at email address can be reached on # .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91013946
Position Id: 26-00983
Posted 3 hours ago

Company Info

About Generis TEK Inc.

Generís Tek is an elite IT staffing firm headquartered in Chicago, IL offering long-term, short-term, temporary-to-permanent and direct placement staffing. We have 15 years of experience providing talented professionals to several Fortune 1000 clients. We are currently able to support clients across all locations within the United States with our unique client engagement models.

We at Generís Tek very highly value our relationship with our consultants. Our dedicated professionals help consultants reach their career objectives. We provide a competitive, fast-paced environment that promotes open communication to form a long term relationship built on mutual understanding, respect and trust. What sets us apart is the high level of service we provide to our clients after each employee is placed.

Our client relationships are backed by unparalleled understanding of workforce strategies, industry insight and expertise. As a trusted partner that has a strong recruiting focus, clients look at Generís Tek to meet their Talent acquisition needs. We have a solid database of qualified candidates that can be provided to our clients in quick turnaround time. Our fundamental success lies in understanding our clients’ specific needs and working very closely with our consultants to create a right fit for both sides. Our business heavily relies on technology that gives a seamless solution to our clients and consultants. We offer our client intelligence about the talent market which helps them in their decision making and formulating workforce strategies at an optimum cost. We aspire to be our clients most trusted business partner.

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