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Field Technician IV

Oklahoma City, OK, US • Posted 1 day ago • Updated 1 hour ago

Full Time

On-site

SAIC

Fitment

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Job Details

Skills

Science
Aviation
Software Support
Network
Microsoft Windows
Management
Communication
Teamwork
Collaboration
Conflict Resolution
Problem Solving
Repair
Testing
Corrective And Preventive Action
Presentations
Customer Support
Laptop
Recovery
User Stories
End-user Training
Security Clearance
ServiceNow
IT Service Management
Help Desk
Remote Support
Computer Hardware
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2613844

Location: Oklahoma City, OK, US

Date Posted: 2026-06-18

Category: Engineering and Sciences

Subcategory: Field Technician

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

SAIC has an opportunity for an IT Hardware Technician in Oklahoma City, OK!

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA. Candidate will perform tasks such as preparing end user devices for deployment, installing and configuring equipment, troubleshooting issues, and managing ticket queues.

Job Overview

Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA.
Duties include diagnosing and resolving user reported issues including desktops, laptops, network connectivity, Windows OS issues and much more
Applicant will provide tasks such as preparing end user devices for deployment, installing and configuring equipment, troubleshooting issues, and managing ticket queues
Excellent interpersonal and communication skills, both oral and written are required for customer interactions
Strong initiative, teamwork and problem solving skills are also required

Primary Responsibilities

Handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of desktop PC, telephone, and peripheral equipment and systems
Conducts installation and testing of equipment to ensure proper working order
Isolates equipment start-up malfunctions and takes corrective action
May make technical presentations and has a strong knowledge of products
Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
Use remote control tools to assist end users when needed
Build and configure PCs and laptops for deployment to users
Loading and configuring end user device software
Create and/or update tickets with details of worked performed to restore service or satisfy customer request in ticket tracking system
Act as Tier II agent when additional subject matter expertise is required, performing analysis and actions at the direction of higher Tiered support agents, as required
Work with the customer, users, and other supporting engineers to effectively analyze user requirements, user stories, and operations concepts and apply IT solutions to identified issues
Act as a technical resource to others to resolve problems, errors, or other related issues
Anticipate customer needs and proactively identifies solutions
Provide feedback and insight to enable development of user training guides and videos

Qualifications

Required Skills and Experience

AA Degree in related discipline and six (6) years or more of related experience; Or, High School and eight (8) years of related experience with relevant certification
Must have the ability to obtain and hold a Public Trust clearance
HDI-DAST Certification or the ability to obtain a HDI-DAST certification within 60 days of hire

Desired Skills and Experience

Bachelor's Degree in related discipline and three (3) years related experience.
Experience with ServiceNow or other ITSM tools
Prior Help Desk Support / Desktop Support experience
Experience troubleshooting hardware and software issues both remote and hands-on

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2613844
Posted 1 day ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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