Exciting full-time opportunity in Lanham, MD with a pioneering tech company building a global cellular broadband network in space to operate directly with standard, unmodified mobile devices. Using an advanced satellite constellation and cutting-edge technology, revolutionizing global connectivity by making standard mobile devices connect directly to the internet.
If you want to be at the center of groundbreaking change and thrive in fast-paced environments, this is the role for you. The main attraction for the role is you are hands-on in bringing connection to everyone. You are also ensuring seamless satellite-to-mobile service worldwide. They are seeking proactive, passionate professionals who want to make a difference in the world. And because the company is small, you have the chance to grow with them. Also, you gain unparalleled learning in a unique industry while enjoying a company that is growing every single day.
Required Skills & Experience
Bachelor's degree in Telecommunications, IT, Computer Science, or related field
2-5 years' experience in telecom service assurance, NOC support, or incident management
Strong understanding of incident management, logging, classification, and escalation
Customer-facing communication skills (written and verbal)
Proficiency with ITSM / incident management tools (ServiceNow, Remedy, Jira, etc.)
Experience in 24*7 operational or shift-based environments
Desired Skills & Experience
ITIL Foundation or service management certification
Exposure to mobile, satellite, or hybrid telecom networks in global operations
Familiarity with service domains: RAN, core, transport, OSS/NMS, gateway, satellite
Experience with collaboration/documentation tools (Outlook, Teams, Confluence, SharePoint)
Works well with a team and can handle pressure situations.
What You Will Be Doing
Tech Breakdown
50% Incident Management Tools (ServiceNow, Jira, Remedy)
30% Telecom Technologies (RAN/Core/OSS/Satellite/Gateway)
20% Collaboration and Documentation (Teams, SharePoint, Confluence)
Daily Responsibilities
60% Hands On (incident intake, triage, coordination)
20% Management Duties (tracking, escalation, audit documentation)
20% Team Collaboration (NOC, technical ops, customer updates)
You will receive the following benefits:
Medical, Dental, and Vision Insurance
Vacation Time
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10105282
- Position Id: 877180
- Posted 11 hours ago
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