Job Title: Sr. Salesforce Business Analyst
Location: Lansing, MI, (Hybrid)-Onsite from day 1, two days a week. (Onsite days will be Monday/Tuesday).
Position Type: Contract
Interview Mode: In-person
Responsibilities
1. Salesforce Platform Leadership (Primary Duty Area)
- Serve as the senior business analyst for all Salesforce-based systems supporting DMVA and MVH.
- Lead discovery, documentation, and validation of requirements for Salesforce Admin, Apex classes, Flows, Lightning Web Components (LWC), Aura Components, Communities/Portals, and Conga Composer.
- Translate business needs into Salesforce-ready specifications Including user stories, acceptance criteria, workflows, data definitions, and configuration guidelines.
- Review and advise on design solutions, custom components, integration patterns, and security models related to Salesforce development.
- Ensure Salesforce implementations align with DTMB enterprise standards, architecture principles, and security frameworks including NIST SP 800‑53.
- Manage sprint backlogs, releases, and defect remediation using Azure DevOps (ADO).
- Support Salesforce integrations involving REST APIs, SQL Server, Oracle, Azure services, microservices, and legacy systems.
2. Requirements Analysis & Business Process Reengineering
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- Lead requirements elicitation and prioritization across multiple stakeholder groups.
- Develop detailed documentation including functional specifications, use cases, workflows, process diagrams, and business rules.
- Conduct business process reviews and redesign workflows to optimize efficiency.
- Ensure requirements meet quality standards using Azure DevOps.
3. Technical Collaboration
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- Partner with Solutions Architects to convert requirements into technical designs.
- Participate in architecture reviews for Salesforce and other DMVA systems.
- Review technical specifications for feasibility and compliance.
- Prepare cost-benefit analyses, ROI assessments, and TCO evaluations.
- Support security reviews and vulnerability remediation.
4. Agile Delivery & Project Coordination
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- Lead Agile ceremonies including sprint planning, standups, backlog refinement, and reviews.
- Ensure user stories are complete, testable, and aligned with standards.
- Track risks, dependencies, and project impacts.
5. Communication & Customer Service
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- Serve as the liaison between business, technical teams, leadership, and vendors.
- Communicate requirements clearly for technical and non-technical audiences.
- Manage stakeholder expectations and ensure transparency.
6. Security, Compliance, and Quality Assurance
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- Ensure solutions meet DTMB security standards and NIST controls.
- Develop security documentation including SSPs, risk assessments, and POA&Ms.
- Coordinate security scans and remediation.
- Support QA activities ensuring requirements are testable.
Required Qualifications
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- 10+ years business analysis experience.
- Extensive Salesforce experience including Admin, Apex, LWC, Aura, Flows, Communities, and Conga Composer.
- Knowledge of Agile and Azure DevOps.
- Experience with SQL Server, Oracle, Java, .NET, JavaScript, and REST.
- Experience developing SOWs, RFPs, and procurement documentation.
- Strong communication skills.
Preferred Qualifications
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- Veteran Preferred – Qualified veterans encouraged to apply.
- Scrum Master certified.
- Experience with microservices, integrations, and distributed architecture.
- Experience mentoring analysts.
Working Conditions / Reporting
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- Reports to Agency Services Manager.
- Uses Azure DevOps for tracking and delivery.
- Supports multi-year modernization projects for DMVA and MVH.
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