Help Desk Analyst
Remote • Posted 17 hours ago • Updated 17 hours ago
Refulgent Technologies Inc.
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Job Details
Skills
- Call Center Support
- Help Desk Support
- Application Support
- Password Reset
- Login Troubleshooting
- Ticketing System
- Issue Logging
- Escalation Management
- Software Troubleshooting
- Basic Hardware Knowledge
- Technical Research
- Customer Service
- Problem Solving
- Time Management
- Team Collaboration
- Written and Verbal Communication Skills
Summary
Job : Help Desk Analyst
Location : Harrisburg PA
The Help Desk Analyst works in a call center environment. They answer phone calls and emails from users and help them with login issues, password resets, and application-related problems. They escalate complex issues to Tier 2 support when needed.
Responsibilities:
Answer telephone calls and emails from users.
Help users with login issues and password resets.
Assist users in navigating business applications.
Identify whether the issue is related to hardware or software.
Log issues in the tracking system.
Escalate issues according to procedures.
Guide users through troubleshooting steps.
Research problems using technical databases.
Provide timely and accurate updates to users.
Follow company quality standards.
Work effectively in a team environment.
Track and report time spent on tasks.
Complete assigned tasks on time.
Required Skills:
Strong verbal and written communication skills.
Basic knowledge of computer software and hardware.
Ability to troubleshoot application-related issues.
Good problem-solving skills.
Ability to work in a call center environment.
Teamwork and time management skills.
Ability to escalate issues properly when required.
- Dice Id: 10379129
- Position Id: 796490
- Posted 17 hours ago
Company Info
About Refulgent Technologies Inc.
Founded in 2005 and headquartered in Charlotte, North Carolina, Refulgent Technologies Inc. is a trusted provider of IT staffing, consulting, and software development solutions. For nearly two decades, we’ve partnered with businesses across industries to deliver the right people, processes, and technologies that drive digital transformation.
Our Mission – To help our clients plan, design and deploy projects that provide unparalleled technical competitiveness, cost effectiveness, and long-term ROI.
Our Services
• IT Staffing & Contract Workforce Solutions
• Custom Software Development (Web, Mobile, Enterprise)
• Application Maintenance & QA Testing
• Project Management & IT Consulting
Industries We Serve
• Public Sector / Government
• Banking & Financial Services
• Insurance
• Retail & Manufacturing
• Energy & Utilities
• Healthcare
• Automotive & Technology
What Sets Us Apart
• Nearly 20 years of proven expertise.
• Hybrid delivery model: onsite, offsite, and offshore for flexibility and cost savings.
• Commitment to accountability, innovation, and client satisfaction.
• Strong track record of building long-term client and contractor partnerships.
Contract Staffing Needs
Project Management Professional (PMP Certified)
Architect - Enterprise, System, Application
Software Developer - .Net, Java, Power Automate, Salesforce
Data – Architect, Engineer, Administrator, Business Intelligence, Analytics
Cloud - Architect, Engineer (Azure, AWS)
Network – Architect, Engineer
Cyber Security - Architect, Engineer
IT Support – Desktop, Server Administrator
GIS (ArcGIS, ESRI)
UI/UX Designer, Developer
Scrum Master, Product Manager, Product Owner, Business System Analyst
Software Quality Analyst
AI/ML Engineer
Healthcare Specialist
Get in Touch
Discover how Refulgent Technologies Inc. can support your staffing and technology needs.
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