Director, IT Business Operations

About Us:

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting Opportunity at MSK: Director, IT Business Operations

At Memorial Sloan Kettering (MSK), our mission-driven IT organization powers lifesaving care, research, and innovation across the enterprise. The Director of IT Business Operations will drive financial discipline, vendor strategy, and operational excellence across key technology verticals, ensuring the rollout and adoption of robust IT financial management processes that strengthen long-term performance.

Role Overview

• Lead operational planning and execution across assigned DigITs verticals, with a focus on enterprise technology and critical infrastructure delivery.

• Oversee development and rollout of IT Financial Management (ITFM) processes, including budgeting, forecasting, cost transparency, and TCO management.

• Partner with VP/SVP level leaders to translate technology needs into actionable business plans aligned with organizational priorities.

• Drive vendor engagement strategy, enabling consistent evaluation, negotiation, and performance oversight across the IT portfolio.

• Coordinate contract lifecycle activities to ensure compliance, risk mitigation, and value optimization for technology spend.

• Provide oversight of operational reporting, including financial performance, variance management, and quarterly business review inputs.

• Identify cost-optimization opportunities and lead measurable initiatives that increase efficiency and reduce operational waste.

• Ensure tooling and digital enablement services are effectively implemented to support business operations and ITFM capabilities.

• Lead, coach, and support team members-, including full-time staff and contractors-, to ensure consistent service delivery across verticals.

Key Qualifications

• 10+ years of experience in IT business operations, finance, or technology management roles.

• Demonstrated experience supporting enterprise-scale technology verticals (Infrastructure experience strongly preferred).

• Proven ability to lead IT financial management processes, including budgeting, forecasting, and cost modeling.

• Strong background in vendor management, sourcing coordination, and contract negotiation.

• Proficiency with financial modeling, cost analysis, and technology investment evaluation.

Core Skills

• Strategic thinker able to anticipate operational needs and translate complex requirements into executable plans.

• Highly collaborative with strong relationship-building capabilities across business, technical, and vendor teams.

• Skilled communicator comfortable advising senior leaders and presenting complex financial and operational data.

• Disciplined operator with strong accountability, follow-through, and ability to drive results across multiple workstreams.

• Adaptable, resourceful leader who manages ambiguity and guides teams through change with clarity and purpose.

Additional Information:

• Schedule: Hybrid, 3 times a week on site in NYC with flexibility as needed

• Location: 633 Third Avenue, New York, NY

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Compensation Philosophy

Benefits

Pay Range: $183,900.00 - $312,500.00

FSLA Status: Exempt

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

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