ServiceNow Program Manager

Description
Job Description
Our health care client is seeking a ServiceNow Program Manager to lead and coordinate a large, multi-year ServiceNow implementation spanning multiple modules and enterprise workstreams. This role will provide overall program leadership, ensuring alignment across business, technical, and vendor teams while driving predictable delivery of critical ServiceNow milestones.
The ideal candidate has direct experience managing ServiceNow programs, understands the complexities of platform-based implementations, and can successfully govern phased go-lives involving shared dependencies, integrations, and enterprise change management.
This individual will serve as the central point of accountability for the ServiceNow program, partnering with executive sponsors, platform leadership, architects, Scrum Masters, and business stakeholders to deliver a cohesive and well-governed rollout.
Key Responsibilities
Lead the end-to-end ServiceNow program, overseeing multiple concurrent projects and workstreams
Establish and manage program-level governance, including:
Operating cadence
Status reporting
Risk and issue management
Executive steering updates
Coordinate cross-module dependencies across ServiceNow implementations
Drive alignment between business objectives, technical architecture, and delivery timelines
Partner closely with ServiceNow architects to ensure solutions align with platform strategy and roadmap
Manage vendor and systems integrator performance and deliverables
Own program planning, sequencing, and delivery readiness for major ServiceNow go-lives
Monitor and manage program risks, escalating issues and driving mitigation strategies
Ensure consistent delivery standards across teams, including Agile execution and release coordination
Support organizational readiness activities, including communications, change management, and stakeholder engagement
Top Skills Details
Program management,Agile,Pmp,Strategy,Scrum,Project management,Cross functional teams
Additional Skills & Qualifications
Required Experience & Qualifications
ServiceNow & Program Management Experience
Proven experience managing enterprise ServiceNow implementation programs (required)
Experience leading multi-module ServiceNow initiatives, such as:
-Strategic Portfolio Management (SPM)
-HR Service Delivery (HRSD)
-Employee Center
-ITSM (core and Policy & Risk)
-CMDB
Strong understanding of ServiceNow program dependencies, integrations, and release planning
Program & Delivery Skills
8+ years of experience in program or senior project management roles
Experience managing large, enterprise-scale initiatives with multiple stakeholders and delivery teams
Strong knowledge of Agile, hybrid Agile/Waterfall, and enterprise governance models
Proven ability to communicate effectively with executive leadership
Certifications (Preferred)
Any ServiceNow cert
PMP, PgMP, SAFe Agilist, or similar
ITIL certification
Agile certifications (CSM, SAFe, PMI-ACP) a plus
Nice to Have
Experience in healthcare or regulated environments
Experience using ServiceNow SPM for program planning and reporting
Familiarity with ServiceNow platform upgrades and long-term roadmap planning
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Houston, TX.
Pay and Benefits
The pay range for this position is $75.00 - $90.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Mar 31, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.