Job Summary
We are looking for an experienced Technical Lead ServiceNow to provide technical leadership across complex ServiceNow implementations and enhancements. The ideal candidate will have deep hands-on experience with the ServiceNow platform and proven expertise delivering solutions across Field Service Management. This role requires strong technical acumen, architectural thinking, and the ability to mentor teams while partnering closely with business and project leadership.
Key Responsibilities
Serve as the technical lead for ServiceNow projects, guiding solution design, development, and implementation.
Own technical architecture and ensure scalable, secure, and high-performing ServiceNow solutions.
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- Lead hands-on development and configuration in Field Service Management (FSM)
Translate business requirements into technical designs, user stories, and implementation plans.
Define and enforce ServiceNow best practices, coding standards, and platform governance.
Design and implement integrations using REST/SOAP APIs, MID Server, and third-party systems.
Conduct technical reviews, code reviews, and performance optimization.
Collaborate with Project Managers, Architects, Business Analysts, and stakeholders to ensure successful delivery.
Mentor and guide ServiceNow developers and junior engineers.
Support UAT, deployment, and post-production stabilization.
Stay current with ServiceNow releases and recommend platform improvements and innovations.
Required Qualifications
Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
7+ years of ServiceNow experience, with hands-on technical leadership on enterprise-scale projects.
Strong experience in ServiceNow FSM Module
Deep understanding of ServiceNow architecture, CMDB, workflows, Flow Designer, scripting (JavaScript), and security model.
Experience with ServiceNow integrations and data migration.
Strong experience working in Agile/Scrum environments.
Excellent problem-solving, communication, and leadership skills.
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