IT Support Specialist - Senior

Ashburn, VA, US • Posted 10 hours ago • Updated 10 hours ago

Full Time

On-site

SAIC

Fitment

Dice Job Match Score™

📋 Comparing job requirements...

Job Details

Skills

Security Clearance
Communication
Customer Service
Multitasking
Scheduling
Tier 2
Tier 3
Asset Management
IOS Development
OS X
Smart Card
Software Troubleshooting
Mobile Devices
Recovery
IMAC
BMC Remedy
ServiceNow
IT Service Management
Problem Solving
Active Directory
Microsoft Office
Bomgar
Virtual Private Network
Microsoft SCCM
Thin Client
VTC
Fluency
Computer Networking
Domain Management
Computer Hardware
Microsoft Windows
Technical Support
Network+
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2610401

Location: Ashburn, VA, US

Date Posted: 2026-03-18

Category: Information Technology

Subcategory: Site Support

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 25% of the time

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

This position is full-time On-Site located in Ashburn, VA at the Department of Transportation.

The support will range from simple to complex system issues and may include VIP support requirements.
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.

Job Duties:

Escalation point for Junior and Mid-level desk side engineers. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system.
Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills.
Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
Need to be able to work independently and as part of a team.
Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required.
Installation and configuration of new machines in a Windows environment
Smart cards / PIV cards (general knowledge)
May be assigned to assist in leading small projects and team efforts.
Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities.
Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs.
Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom, Thin Client
Conference Room / VTC Setups
Escalates complex problems to upper-level deskside engineers.
Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.

Qualifications

Required:

Bachelor's degree in an IT related field
Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.
HDI Technical Support Professional required within six (6) months of employment.
Certifications desirable but not required include A+, Net+, Secure+
Must be reliable and have independent transportation with ability to travel to various field sites

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2610401
Posted 10 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Go to company profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

VTC Engineer - Lead

Washington, District of Columbia

•

Today

Job ID: T2512577 Location: Washington, DC, US Date Posted: 2026-03-05 Category: Engineering and Sciences Subcategory: Systems Engineer Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_ON_SITE Description ? SAIC is seeking a Senior VOIP Engineer to support a large government customer. This role is onsite at the DOT headquarters in Washington, DC. Job Summary: Analyzes and d

Full-time

USD 80,001.00 - 120,000.00 per year

Support the Army Research Laboratory (ARL) Information Technology (IT) Modernization Program

Adelphi, Maryland

•

Today

Job ID: T2506061-OTHLOC-758 Location: Adelphi, MD, US Date Posted: 2026-03-05 Category: Subcategory: Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: Top Secret Potential for Remote Work: ORA_ON_SITE Description ? SAIC is seeking incumbents and external talent to join the Army Research Laboratory (ARL) Information Technology (IT) Modernization program and support the full range of Enterprise IT se

Full-time

USD 80,001.00 - 120,000.00 per year

Systems Administrator

Washington, District of Columbia

•

Today

Job ID: T2508223 Location: Washington, DC, US Date Posted: 2026-03-05 Category: Information Technology Subcategory: Sys Administrator Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: TS.SCI_wPoly Clearance Level Must Be Able to Obtain: None Potential for Remote Work: ORA_ON_SITE Description ? SAIC, a leading provider of systems engineering & integration, systems development & deployment, intelligence analysis and targeting, and training solutions for the Intel

Full-time

USD 160,001.00 - 200,000.00 per year

Senior Windows System Engineer

Washington, District of Columbia

•

Today

Job ID: T2601074 Location: Washington, DC, US Date Posted: 2026-03-05 Category: Information Technology Subcategory: IT Systems Engineer Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_HYBRID Description ? SAIC is seeking a well-seasoned Senior Windows System Engineer with experience in Microsoft Cloud Technologies to support Pension Benefit Guaranty Corporation (PBGC) in

Full-time

USD 120,001.00 - 160,000.00 per year

Search all similar jobs