Summary:
In this role, you will leverage your extensive technology expertise to develop innovative solutions in the healthcare industry. As a key member of our Contact Center team, you will contribute to the creation and implementation of enterprise solutions and standards for our AWS cloud IaaS platform, including Amazon Connect integrations.
Key Responsibilities:
Lead technical design, planning, and management of back-end services and UI development
Document and present architectural decisions to team members, peers, and management
Provide architectural guidance to the development team
Collaborate with cross-functional teams to create agile, intuitive, and user-friendly software
Deliver prototypes, reusable microservice components, and advanced solutions
Desing, implement and maintain Amazon Connect related features and functionality
Develop complex RESTful services in an Agile development environment
Perform code and design reviews, ensuring adherence to best practices
Design and implement functional/system integration tests and automation
Foster a DevOps culture around automation of builds, testing, deployments, and scaling
Contribute to SOA standards and conduct impact analysis
Mentor and train developers, helping to solve technical challenges
Drive innovation and creative thinking in solution development
Must Haves:
Strong engineering of AWS Connect - including extensive configuration of queues, agents, routing rules, schedules, and operational availability, user creation, workflow maintenance,
API integrations and third-party platform integrations, basic understanding of supporting AI-powered voice and chat capabilities.
Create new code – strong understanding with Java OR NodeJS
Required Qualifications:
Bachelor''s degree in Computer Science or equivalent
10+ years of experience as an Architect, Technical Lead, or Software Engineer
Strong knowledge of Java OR NodeJS enterprise development and integration middleware
3+ years of hands-on application architecture experience for large enterprise solutions
Experience with Amazon Connect, including contact flows, queues, routing, Lex Chatbots, CCP, client streams.
Extensive web application development experience for high-scale applications
Strong skills in implementing Service APIs (SOAP, REST) with market-leading API Management tools
Extensive experience delivering microservice-based architecture using APIs, containers, and automation
Experience with NoSQL implementations (e.g. AWS DynamoDB)
Experience with cloud-based technologies (preferably AWS or Kubernetes with OpenShift)
Expert knowledge of data integration solutions in multi-user, multi-platform, multi-tier environments
Experience with Continuous Integration/Continuous Deployment (CI/CD) tools
Strong analytical, communication, and team collaboration skills
Proficiency in Agile/SCRUM methodology
Preferred Skills:
Experience with Python and NodeJS
Understanding of Cyara designer
Knowledge of front-end technologies: Angular, HTML5, CSS3, and JavaScript
Hands-on experience with AWS technologies (Lambda, SQS, EC2, ECS, Terraform)
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