AV Field Service Engineer - Greater CT/MA

AV Service Technician

Location: Connecticut-Massachusetts Corridor (New Haven ? Boston)
Employment Type: Full-Time, TEKsystems Employee

Overview

TEKsystems is seeking a strong AV Service Technician to support a national enterprise AV integrator. This is a field service role supporting corporate customers located along the I-90 / I-91 / I-84 corridor, including New Haven, Hartford, Springfield, Worcester, Boston, and the surrounding areas.
This position focuses on service, troubleshooting, system checks, and basic software adjustments-not full-scale integration work. You will be responsible for resolving AV issues in executive boardrooms, conference centers, and enterprise collaboration spaces.
As a TEKsystems employee, you'll receive competitive compensation, full benefits, and long-term growth opportunities.

Key Responsibilities

• Respond to AV service tickets across corporate enterprise environments.
• Perform hands-on troubleshooting of AV systems, control interfaces, audio issues, video routing, and connectivity problems.
• Diagnose AV-related network issues (IP conflicts, connectivity issues, basic switch concerns).
• Download, upload, and make minor modifications to:
  • Crestron control system programming (touch panel changes, config adjustments)
  • Biamp Tesira firmware/configuration updates
• Apply firmware updates, execute device resets, and perform configuration changes as needed.
• Support AV technologies such as:
  • Crestron (DM, NVX, touch panels)
  • Biamp Tesira DSP
  • Extron/AMX control platforms (basic familiarity helpful)
  • Microsoft Teams Rooms, Zoom Rooms, Cisco endpoints
  • AV-over-IP platforms (NVX, SDVoE)
  • Displays, projectors, video walls, and switching systems
• Collaborate with IT teams when network-related issues occur.
• Document all service activities clearly and professionally.

Required Skills

• 3+ years of AV field service experience (integration company background preferred but not required).
• Strong hands-on AV troubleshooting skills in live corporate environments.
• Ability to download and modify existing DSP and control system files (no custom programming needed).
• Understanding of AV signal flow, audio/video routing, EDID, HDCP, and common AV hardware.
• Basic network troubleshooting (IP conflicts, VLAN awareness, basic switch support).
• Comfortable reading drawings, wiring schematics, and system documentation.

Soft Skills

• Professional communication with corporate and executive users.
• Ability to manage service tickets independently.
• Calm problem-solving approach in high-visibility environments.
• Customer-focused mindset with strong attention to detail.

Travel Requirements

• Daily travel within the Boston ? New Haven corridor.
• You return home every night - no overnights.
• Personal vehicle required; mileage and work-related travel expenses reimbursed.

Experience & Certifications (Preferred, Not Required)

• CTS, CTS-I, Biamp, Crestron, QSC, Dante, or similar credentials.
• Network+ or CCNA is a plus but not required.

Job Type & Location
This is a Contract position based out of Hartford, CT.
Pay and Benefits
The pay range for this position is $45.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Hartford,CT.
Application Deadline
This position is anticipated to close on Apr 5, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.