Hep Desk Technician

Requirements

• 1+ year of experience in desktop support, PC hardware maintenance, and workstation deployment.
• Proficiency in Windows operating systems, Microsoft Office Suite, and end-user support.
• Experience with computer imaging, hardware replacement, data migration, and system setup.
• Experience in troubleshooting desktops, peripherals, printers, and software-related issues.
• Experience with IT asset installation, testing, upgrades, security controls, and documentation.
• Strong communication skills with excellent customer service and team collaboration abilities.

Job Responsibilities

• Perform workstation imaging, device replacement, and user data migration activities.
• Deploy and configure desktops, docking stations, peripherals, and related hardware.
• Provide first-level technical support for hardware, software, and system issues.
• Document service requests, completed work, and asset-related activities.
• Assist with equipment moves, installations, upgrades, and operational support tasks.
• Support large-scale endpoint refresh initiatives while meeting project schedules.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.