IT Help Desk

IT Help Desk Support Specialist

Overview

We are seeking a customer-focused IT Help Desk Support Specialist to join a growing enterprise IT support team. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is eager to build a long-term career in IT support.

As a first point of contact for end users, you will provide technical assistance, troubleshoot hardware and software issues, and deliver exceptional customer service while ensuring minimal downtime. Comprehensive onboarding and hands-on training will be provided, making this an excellent opportunity for candidates with strong interpersonal skills and a willingness to learn.

This is an onsite position with scheduled shifts between 6:00 AM and 8:00 PM.

Responsibilities

Serve as the first point of contact for end-user IT support requests. Troubleshoot and resolve common hardware, software, and device-related issues. Escalate complex technical issues to higher-level support teams when appropriate. Deliver outstanding customer service while maintaining professionalism in every interaction. Respond to support requests in a timely and efficient manner. Provision, configure, deploy, and maintain desktop computers, laptops, and mobile devices. Document support activities and update tickets within the organization's service management platform. Participate in onboarding and cross-training across multiple support channels. Assist with knowledge sharing and training of team members as needed. Demonstrate initiative, accountability, and a proactive approach to problem solving.

Required Skills

Experience providing Tier 1 or IT Help Desk support. Strong customer service and interpersonal communication skills. Professional demeanor with excellent verbal and written communication abilities. Ability to learn new technologies quickly and apply new knowledge effectively. Strong troubleshooting and critical thinking skills. Ability to prioritize multiple tasks in a fast-paced support environment. Comfortable working with ticketing systems and documenting support activities. Self-motivated with the ability to work independently while collaborating with a team.

Preferred Qualifications

Experience using ServiceNow or a similar IT service management platform. CompTIA A+ certification. Experience supporting Windows and macOS environments. Familiarity with Microsoft Azure, Microsoft Intune, and Jamf device management solutions. Previous experience supporting desktops, laptops, mobile devices, and end-user hardware.

How to Apply

If you're passionate about technology, enjoy helping people, and are looking for an opportunity to grow your IT career with a supportive team, we'd love to hear from you. Please submit your resume for confidential consideration, and a recruiter will contact qualified candidates to discuss the opportunity in more detail.