IT Support Engineer
Full Time
No Travel Required
On-site
Depends on Experience
Ranger Technical Resources
Fitment
Dice Job Match Score™
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Job Details
Skills
- Computer Hardware
- Technical Support
- Network
- Printers
- Information Technology
- DHCP
- DNS
- Active Directory
- windows
- troubleshoot
- documentation
Summary
IT Support Engineer #2620
Position Summary:
Our partner is a rapidly expanding B2B production company that delivers over one million custom marketing orders each year. Their operation runs on tightly integrated technology where uptime is critical, and onsite expertise is essential to keeping production moving without interruption. To strengthen that foundation, they are adding an IT Support Engineer who will serve as the primary technical owner on the production floor. In this role, you will be the onsite Windows and hardware expert within a loud, high-throughput environment, troubleshooting everything from domain join and Group Policy issues to endpoint connectivity challenges and device failures. Success in this environment requires the ability to quickly identify the root cause of issues and drive them to resolution with confidence and independence. This is a hands-on role built on trust, autonomy, and technical ownership.
Experience and Education:
Position Summary:
Our partner is a rapidly expanding B2B production company that delivers over one million custom marketing orders each year. Their operation runs on tightly integrated technology where uptime is critical, and onsite expertise is essential to keeping production moving without interruption. To strengthen that foundation, they are adding an IT Support Engineer who will serve as the primary technical owner on the production floor. In this role, you will be the onsite Windows and hardware expert within a loud, high-throughput environment, troubleshooting everything from domain join and Group Policy issues to endpoint connectivity challenges and device failures. Success in this environment requires the ability to quickly identify the root cause of issues and drive them to resolution with confidence and independence. This is a hands-on role built on trust, autonomy, and technical ownership.
Experience and Education:
- BS in Computer Science, Information Technology, Information Systems, or equivalent experience/field
- 3+ years supporting Windows endpoints in environments where downtime mattered
- Hands-on experience with domain joined Windows devices in an on prem or hybrid Active Directory environment
- Direct experience troubleshooting Group Policy application failures beyond basic administration
- Experience supporting hardware in a production, warehouse, manufacturing, or field environment
- Working knowledge of endpoint networking concepts in real troubleshooting scenarios
- Experience coordinating with third party vendors to resolve Windows based software or device issues
- Experience documenting fixes clearly in ticketing systems and or knowledge bases
- Windows 10
- Windows 11
- Active Directory
- Domain join
- Organizational Unit management
- Group Policy
- Windows Event Viewer
- Command-line diagnostics
- PowerShell
- Endpoint troubleshooting
- Hardware diagnostics
- Printer troubleshooting
- Device imaging
- Driver troubleshooting
- DHCP
- DNS
- IP conflict troubleshooting
- Switch port troubleshooting
- Vendor escalation management
- Technical documentation
Primary Job Responsibilities:
- Provide onsite support for Windows desktops and hardware across a production facility environment
- Troubleshoot Active Directory domain join issues and ensure devices are placed in the correct OUs
- Diagnose Group Policy processing problems, validate policy application, and resolve GPO failures
- Investigate endpoint connectivity issues by isolating whether the root cause is Windows, network, or device related
- Identify DHCP, DNS, and static IP conflict symptoms and drive fast resolution with the remote network team as needed
- Support and troubleshoot production workstations, printers, scanners, and related endpoint devices on the floor
- Partner with third party vendors when production software issues impact Windows machines, including log collection and reproduction steps
- Validate vendor provided fixes and document what actually resolved the issue for future prevention
- Produce clear, useful ticket notes and contribute lightweight KB articles that reduce repeat downtime
- Operate independently onsite while collaborating closely with remote server, network, and security teams
- Serve as the onsite “hands” for remote teams, performing physical checks, swaps, reboots, and confirmation steps during troubleshooting
- Help prepare and build out a new nearby facility, including cabling, workstation setup, device rollout, and standard configurations
- Support a production environment with multiple shifts, with rare after-hours response when offshore support cannot resolve a major incident
- Maintain a calm, service-oriented approach while working directly with production supervisors, operators, and warehouse staff
- Continuously improve reliability by spotting recurring issues and recommending practical preventative fixes
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: RANGER
- Position Id: 8911922
- Posted 5 days ago
Company Info
About Ranger Technical Resources
Ranger for Technology Professionals: If you are in the market for a contract or permanent job, Ranger s professional staffing services has a program that can further develop your career by matching your skillset with a hiring company s needs. With over fifteen years of experience in IT career development, Ranger Technical Resources has been able to develop strong relationships with businesses in South Florida. Whether you are a Computer Programmer, Security Specialist, Project Manager, or Senior Executive, Ranger can help you take your career to the next level.
Ranger for Businesses: Ranger established Centers of Excellence in order to address our clients needs for IT services and business services. Specializing in IT Solutions, Ranger can assist your business with its IT project and staffing needs. Ranger can provide your company with technology staffing solutions, IT consulting or IT project management assistance. Ranger Technical Resources provides full lifecycle IT solutions for Enterprise Application Integration, Customer Relationship Management, Performance Lifecycle Management and Program/Project Management.
Ranger Technical Resources is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.
Careers
Ranger for Businesses: Ranger established Centers of Excellence in order to address our clients needs for IT services and business services. Specializing in IT Solutions, Ranger can assist your business with its IT project and staffing needs. Ranger can provide your company with technology staffing solutions, IT consulting or IT project management assistance. Ranger Technical Resources provides full lifecycle IT solutions for Enterprise Application Integration, Customer Relationship Management, Performance Lifecycle Management and Program/Project Management.
Ranger Technical Resources is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.
Careers
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