Application Support Specialist

Remote • Posted 15 hours ago • Updated 15 hours ago
Full Time
No Travel Required
Able to Sponsor
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • ePAM

Summary

Application Support & Operations (L2/L3)

  • Provide comprehensive L2/L3 technical and functional support for ePAM users, diagnosing and resolving complex system issues.
  • Proactively monitor system performance, automated workflows, and overnight batch processes to ensure optimal uptime.
  • Perform deep-dive root cause analysis on recurring incidents and implement long-term technical resolutions.

Investment Accounting & Financial Operations

  • Serve as the primary technical support contact for the ePAM investment accounting platform.
  • Assist business users in validating positions, holdings, transactions, and portfolio valuations.
  • Provide dedicated, high-touch technical support during critical month-end, quarter-end, and year-end financial close cycles.

Integration & Data Management

  • Maintain and troubleshoot inbound/outbound data interfaces, APIs, and ETL pipelines feeding into or out of ePAM.
  • Identify, investigate, and resolve data discrepancies, reconciliation mismatches, and data quality issues.
  • Partner closely with downstream ERP/EPM owners and centralized data teams to ensure seamless end-to-end data flow.

Vendor & Stakeholder Management

  • Act as the primary technical liaison with State Street and other third-party software vendors.
  • Manage, track, and escalate vendor support tickets, ensuring timely resolution in accordance with SLAs.
  • Coordinate the evaluation, scheduling, and deployment of software releases, patches, and system enhancements.

Change Management, Controls & Compliance

  • Plan, execute, and document comprehensive regression testing cycles for system upgrades.
  • Create, update, and maintain Standard Operating Procedures (SOPs) and technical system documentation.
  • Ensure all system configurations and user access controls adhere to internal security, audit, and regulatory compliance standards.

 

Qualifications & Experience

Required Experience

  • 10+ years of experience in IT application support, system administration, or a production support role.
  • Direct hands-on experience supporting State Street ePAM (or closely related institutional investment accounting platforms like Pam for Securities, Clearwater, or Princeton Financial Systems).
  • Strong domain knowledge of Investment Accounting, including financial instruments, valuations, and reconciliation processes.

Technical & Professional Skills

  • Data Analysis: Advanced troubleshooting and data querying skills (e.g., SQL, Excel, or data analytics tools) to investigate data flow issues.
  • Problem Solving: Proven ability to diagnose complex system-level bugs and batch processing failures under tight timelines.
  • Communication: Exceptional verbal and written communication skills, with the ability to translate complex technical issues into clear business terms for financial stakeholders.
  • Collaboration: Strong relationship management skills to effectively work with external vendor support teams and internal cross-functional departments.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10364875
  • Position Id: 9003187
  • Posted 15 hours ago
Contact the job poster
Gowthami Bolleneni

Gowthami Bolleneni

Recruiter @ Tabner Inc
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