Salesforce Business Analyst - Full time

• Posted 4 days ago • Updated 1 hour ago
Full Time
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Job Details

Skills

  • sales cloud
  • Order Management

Summary

Salesforce Business Analyst

USA/Canada Remote

FTE Only

Mandatory Skills: Salesforce BA, Sales Cloud, Order Management

Collaborate with business stakeholders from Sales, Operations, Finance, Repair Services, and IT to elicit, analyze, and document business requirements for Salesforce and integrated enterprise systems.

  • Lead discovery workshops, process-mapping sessions, and requirements-gathering activities across Lead-to-Order, Repair-to-Fulfillment, Customer Profile, and Customer 360 workstreams.
  • Translate business needs into detailed user stories, acceptance criteria, process flows, data mappings, and functional specifications for Salesforce development teams.
  • Work closely with Salesforce Architects, Developers, Integration Teams, and client's stakeholders to define future-state business processes and solution designs.
  • Facilitate requirements for Salesforce Syspro integrations, order management, approval workflows, document generation, inventory visibility, and reporting solutions.
  • Analyze data dependencies, integration touchpoints, business rules, and process impacts across Salesforce, Syspro, LTM, Wildcat, and related systems.
  • Support backlog management, sprint planning, user acceptance testing (UAT), defect triage, and business sign-offs within an Agile delivery model.
  • Develop and maintain business process documentation, traceability matrices, training materials, and operational procedures.
  • Identify risks, assumptions, and dependencies, and proactively drive resolution with business and technical teams.
  • Serve as the primary liaison between business users and delivery teams to ensure successful adoption and realization of business value from the Salesforce platform.

Required Skills: Salesforce CRM, Business Process Analysis, Agile/Scrum, User Story Writing, Process Mapping, Data Analysis, Integration Requirements, UAT Management, Stakeholder Management, and Documentation Excellence.

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91012405
  • Position Id: 2026-2494
  • Posted 4 days ago

Company Info

About Arkhya Tech

Arkhya Technologies, Inc. is a premier software solutions and services company, headquartered in Herndon, VA. Since founded, we have provided premium software development and strategy expertise to hundreds of companies around the world. With a unique focus on building strong, collaborative relationships with clients, Arkhya Tech has created a solid reputation for exceeding our client expectations with quality work and fast delivery turnaround. When you partner with us, you will work with the highest-quality development talent and project managers.

Arkhya Tech s has a proven track record of delivering results through its global delivery centers and flexible engagement models. We provide a variety of services including Enterprise Applications, Mobility, Cloud Solutions, Web Design & Development, Digital Marketing, and Staffing Services.Our exceptional leaders and engineers work on software applications, web development, mobility solutions, and cloud-based services.We work closely with our clients to help them successfully build and execute their most critical strategies.

Over the years Arkhya Tech has successfully completed a wide range of development projects in the finance, manufacturing, healthcare, government, education, e-commerce, travel, pharma and retail sectors. This industry experience, combined with our expertise in the latest technologies, enables us to successfully adapt to our clients' diverse needs and makes Arkhya Tech is the best choice.

Our Mission

Our mission is to partnering with customers, understanding and syncing with their vision and values of business and offer services with integrity and work ethics aligned all across our team, participating in delivery of our services.

Our Vision

To be the trend setter in delivering services through digitization of enterprise operations.
Innovation is our life blood, driving us constantly in providing consistently awe-inspiring solutions to our global customers in our focus areas.

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