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Technical Analyst - Project Management / Delivery

Phoenix, AZ, US • Posted 16 hours ago • Updated 16 hours ago

Contract W2

12 Months

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Business Intelligence
IT Operations
IT Service Management
ITIL
IT Governance
Process Improvement
Project Delivery
Project Management
Service Desk
Stakeholder Management

Summary

Technical Analyst – IT Operations & Service Delivery

Location: Phoenix, AZ

About the Role

We''re seeking an experienced Technical Analyst to support enterprise IT Operations by driving project delivery, process improvement, service management, and operational reporting. This role partners with IT and business stakeholders to improve IT services, standardize processes, and ensure operational excellence.

Key Responsibilities

Lead and coordinate IT operational initiatives and cross-functional projects.
Analyze and improve IT processes, workflows, and operational procedures.
Partner with Infrastructure, Security, Service Desk, and business teams to deliver IT solutions.
Develop SOPs, process documentation, and governance standards.
Track KPIs, SLAs, and operational metrics; create dashboards and executive reports.
Support IT governance, audit, compliance, and continuous improvement initiatives.
Facilitate stakeholder meetings and communicate project status and recommendations.

Required Qualifications

5+ years of experience in IT Operations, Technical Analysis, IT Service Delivery, ITSM, PMO, or Process Improvement.
Experience leading or coordinating enterprise IT projects or operational initiatives.
Strong knowledge of ITIL and IT Service Management best practices.
Experience with process documentation, governance, KPI reporting, and stakeholder management.
Excellent analytical, communication, and organizational skills.

Preferred Skills

ServiceNow or Freshservice
ITIL Foundation Certification
Power BI or advanced Excel reporting
Lean / Six Sigma
Governance, Risk, or Compliance experience

Ideal Background

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: swapps
Position Id: 9018058
Posted 16 hours ago

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